Tax Support Question Form
Please submit the below form and an IRS-certified tax preparer will respond to your request within 2 business days. To ensure you receive a prompt answer for your question, consult the FAQ (Frequently Asked Questions) to find an answer to your questions before posting. The FAQ can be found here:
NOTE: tax preparers are not tax advisors. Therefore, while we can direct you to specific IRS documents and support, and can help you understand how to complete your taxes accurately, we cannot offer explicit tax advice to any individual.
What is your name?
What is the best email address to contact you with an answer to your question?
What is the best phone number to contact you with an answer to your question?
If we need to call you with an answer: What is the earliest time you can receive calls; latest time?
If we need to call you with an answer: Can we leave a message with the answer to your question?
What software are you using to complete your taxes?
(Note: if you're using a paid software or paid preparer, please consult them)
Another free online filing software using the Free File Alliance
I'm not using an online software
I'm using a paid software or paid preparer
, where is the MyFreeTaxes logo when you are in the software filing your taxes?
(Note: if you don't see a logo, it means that you have accidentally navigated away from MyFreetaxes and may be charged a fee for filing. To return to MyFreeTaxes, return to the website
Top Left of my screen
Top Center of my screen
Top Right of my screen
I don't see a logo
I'm not using MyFreeTaxes.com
What topic would you consider your question to fall into?
Free software is asking me to pay money for something
Specific Tax Question
Website-related question to doing my taxes online
Please provide us with details about the question or problem that you are experiencing when filing your taxes.
Do not include any sensitive information such as your social security number, bank account number or other information that should be kept secure. Be as descriptive as possible to receive a better response, but protect your information by removing information that you want to remain secure.
What is your zip code?
IMPORTANT NOTE ABOUT RECEIVING HELP!
Your question(s) will be answered by an IRS-certified volunteer. This volunteer may ask for more details to better assist you. However, they will not request that you provide sensitive & secure information such as your social security number or bank account number over the phone or otherwise. Remember, the IRS will never call you and request this information via phone and neither will this volunteer. If you do not wish to provide certain details it is within your rights.
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