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WellCare Health Maintenance Feedback
Please take a few minutes to fill out this survey on the relevance and quality of service you received. WellCare Health Maintenance values your feedback and your responses will be used to improve our services. Thank you for your input.
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I consent to allow WellCare Health Maintenance Inc. to collect and process my personal information and other personal data in this survey in accordance with the Data Privacy Act of 2012 for WHM to develop new products and services.
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Yes
No
1.
When was the last time you availed of Wellcare’s services/assistance?
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Within the month
Within the last 3 months
Within the last 6 months
A year ago
More than a year ago
Other:
2.
What kind of medical service did you avail?
Out-patient (ER treatment, consultation, laboratory procedures, etc.)
In-patient (hospital admission)
Clear selection
3.
Please indicate name of hospital/clinic
Your answer
4.
How easy was it to find an accredited doctor/medical facility in your area?
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Very Easy
Easy
Neither easy nor difficult
Difficult
Very difficult
5.
How satisfied are you with the quality of service provided by the doctors and medical facilities available in your plan?
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Extremely satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Extremely dissatisfied
6.
How easy was it to avail of our services or file a claim with us?
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Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
7.
If you have availed of our services/filed a claim, how happy are you with the outcome?
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Extremely happy
Very happy
Moderately happy
Slightly happy
Not at all happy
8.
How would you rate the performance of our employees based on the following areas ?
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Excellent
Good
Fair
Poor
Very poor
Attentiveness to your request
Friendliness
Knowledge on your plan coverage
Excellent
Good
Fair
Poor
Very poor
Attentiveness to your request
Friendliness
Knowledge on your plan coverage
9.
Based on your overall experience with WellCare, how likely are you to recommend us to others? (10 Likely - 1 Unlikely)
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1
2
3
4
5
6
7
8
9
10
10. Please tell us what you liked most about WellCare.
Your answer
11. Please tell us how we can improve your experience.
Your answer
12.
Do you have any other comments, questions, or concerns?
Your answer
Fullname
Your answer
Company Name
Your answer
Contact Number
Your answer
Email Address
Your answer
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