Everyday Expressions: Excellent Customer Service

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This lesson was taken from the Power for Youth Worksheet #11 and aligned to ALS Learning Strand 1: Communication Skills.

Desired Competency

Use everyday expressions correctly in appropriate situations in the workplace to give exceptional customer service.

Learning Intent

a. Introduce one's self.
b. Respond to questions appropriately.
c. Ask questions for clarification.
d. Give directions.
e. Express apology.

Value Emphasis

Attention to details in providing excellent customer service

For ALS Teacher's Reference

These competency/ies mapped against:
- ALS 2.0 curriculum: LS1CS/EN-S-PSB-AE-1: Use of everyday expressions correctly in appropriate situations
- MYDEV Module No. 2: Interpersonal Communication Session No. 3, Activity No. 8

Reference

Mindanao Youth for Development Project. (2016). Module 5: Safety and health at work facilitator's manual, MYDev Life Skills Curriculum, pp. 33-37.

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