Progressive Engagement and Diversion Training
Thursday, January 31 (snow date Feb. 7), 2 pm - 5 pm, Kittredge Center, Room 301-303, Holyoke Community College. Training description: Diversion is often misunderstood as turning people away or saying “no”. That is the wrong mindset. Diversion is about saying “yes” to helping them navigate a safe alternative to shelter that is appropriate to their specific circumstances through an investment of staff time (often dedicated staff) that have specific problem-solving skills and access to flexible resources to put the solution into action. In this session we will review how Aggressive Engagement should be used when working with persons experiencing homelessness and how Diversion is a critical step in any homelessness response system. There are nine steps to an effective diversion practice, with each step progressing more deeply into resolving the current housing crisis while concurrently determining if shelter access will be required.

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