Banki Kuu SACCO Customer Satisfaction Survey
Purpose of the customer satisfaction questionnaire;
I. Understanding Banki Kuu SACCO customers and clients to offer better products and services every day.
II. To get the insight needed to delight in our customers. From convenience to professionalism and also assist to answer the following crucial questions;

• How does Banki Kuu SACCO compare to competitors?
• Do customers feel like Banki Kuu SACCO offer‘s value and quality?
• Would they recommend Banki Kuu SACCO to someone else?

The above questions will help effectively gauge customer satisfaction and build stronger relationships.

Overall, how satisfied or dissatisfied are you with the SACCO? *
Very Dissatisfied
Very Satisfied
Which of the following words would you use to describe our products? Select all that apply. *
Required
How well do our products meet your needs? *
Not at all Well
Extremely Well
How would you rate the quality of the product? *
Very Low Quality
Very High Quality
How would you rate the quality of the product? *
Very Low Quality
Very High Quality
How would you rate the value for money of the product? *
Poor
Excellent
How responsive have we been to your questions or concerns about our products? *
How long have you been a member of Banki Kuu SACCO? *
How likely are you to patronize any of our products again? *
Not at all Likely
Extremely Likely
How likely is it that you would recommend this SACCO to a friend or colleague? *
Not at all Likely
Extremely Likely
Submit
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