NSMT Ltd Satisfaction Survey
Please can you let us know, by answering the following 10 questions, how well you got on with your thatcher so we can offer advice to our members how they can make things run more smoothly between them and their customers.
Email *
Customer Name *
Property Address
Post Code
Contact Telephone Number
Name of Your Thatcher
Date the work was Completed
MM
/
DD
/
YYYY
Work Carried Out
If other please give details.
1. Quotation - Was The Description of the Work Easy to Understand?
Poor
Good
Clear selection
2. Were the Thatchers Polite?
Poor
Good
Clear selection
3. Was the Site kept Safe, Clean and Tidy?
Poor
Good
Clear selection
4. Were Your Thatchers Punctual?
Poor
Good
Clear selection
5. Were You Kept Informed with Progress?
Poor
Good
Clear selection
6. If There was a Problem, How Well Did They Sort it out?
Poor
Good
Clear selection
7. Overall, How was your Experience?
Poor
Good
Clear selection
8. What Could be Done to Make it Better?
9. Do You have Any Other Comments?
10. Would You Recommend Them to Other Owners?
Clear selection
Thank you for completing the customer satisfaction survey. The information you provide will be shared with the thatcher and stored within the Society data base. All comments will be treated in strictest confidence. Society records are covered by data protection legislation.
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