NSMT Ltd Satisfaction Survey
Please can you let us know, by answering the following 10 questions, how well you got on with your thatcher so we can offer advice to our members how they can make things run more smoothly between them and their customers.
Email address *
Customer Name *
Your answer
Property Address
Your answer
Post Code
Your answer
Contact Telephone Number
Your answer
Name of Your Thatcher
Your answer
Date the work was Completed
MM
/
DD
/
YYYY
Work Carried Out
If other please give details.
Your answer
1. Quotation - Was The Description of the Work Easy to Understand?
Poor
Good
2. Were the Thatchers Polite?
Poor
Good
3. Was the Site kept Safe, Clean and Tidy?
Poor
Good
4. Were Your Thatchers Punctual?
Poor
Good
5. Were You Kept Informed with Progress?
Poor
Good
6. If There was a Problem, How Well Did They Sort it out?
Poor
Good
7. Overall, How was your Experience?
Poor
Good
8. What Could be Done to Make it Better?
Your answer
9. Do You have Any Other Comments?
Your answer
10. Would You Recommend Them to Other Owners?
Thank you for completing the customer satisfaction survey. The information you provide will be shared with the thatcher and stored within the Society data base. All comments will be treated in strictest confidence. Society records are covered by data protection legislation.
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