LIBRARY: Frontline Service Clientele Satisfaction Survey
Dear Students/Clients,

Thank you for taking 5-minute of your time to evaluate the frontline services in our University. Your feedback will be very valuable in improving the quality of our services. Please be honest. Responses will only be reported in the aggregate and your responses will be anonymous.

Again, Salamat.

Please click on the College you belong: *
What year level are you in? *
Please write the academic program/department you belong (ex. BS Architecture, BS Computer Engg): *
Your answer
LIBRARY Service Reliability 1: Willingly assists me in my inquiries *
LIBRARY Service Reliability 2: Handles my transaction orderly and smoothly without disruption *
LIBRARY Service Reliability 3: Follows a clear and consistent procedures which guides me on what to do *
LIBRARY Service Reliability 4: Immediately attends to my complaints and/or needs *
LIBRARY Service Reliability 5: Quickly remedy any defects in the transaction *
LIBRARY Customer Relations 6: Treats me with respect, courtesy *
LIBRARY Customer Relations 7: Promptly and completely answers my concerns *
LIBRARY Customer Relations 8: Provides direction and guides me *
LIBRARY Customer Relations 9: Treats students/clients equally and fairly *
LIBRARY Processing Time 10: Procedures for processing do not delay transaction *
LIBRARY Processing Time 11: Responds promptly to my needs before personal needs *
LIBRARY Processing Time 12: Handles interruption effectively to avoid delayed transaction *
LIBRARY Processing Time 13: How long did you wait before being accommodated by the Staff? *
LIBRARY Tangibility 14: The library area's comfort level provided to us, their clients, is *
LIBRARY Tangibility 15: The library facility is *
LIBRARY Tangibility 16: The Employees/Staff are well-groomed and neatly dressed. *
LIBRARY Tangibility 17: How would you rate your over-all experience with our services? *
LIBRARY Services 18: Comments, Questions or Concerns
Your answer
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