Register your interest in a Water Check

If your water bill is above average, or if you have received a bill that’s unusually high for your household, you could benefit from a free Water Check. We can help you find out why your water bill is high and how you could reduce your water use. 

Please note that you will need to perform a leak test to be eligible for a Water Check visit. 

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Contact details
First name *
Last name *
Email address *
Mobile phone number *
Landline phone number
Let us know if you have another phone number we can reach you on
Street name and number *
Suburb *
If your suburb is not listed, please use the nearest suburb
Postcode *
What is your main interest in the programme? *
If you have answered "a specific problem", please explain what specific problem you would need help with.
Availability
We will call or text you to book a time to visit , please advise us of which days and times generally suit you best
What days suit you best for a visit?
Select as many options as you like
What part of the day suits you best for a visit?
Click as many options as you like
Any additional comments about your availability?
We are currently not able to offer after hours or weekend visits
Water usage information
Are you a Watercare customer? *
How much are you paying for your water per month on average?
How many adults are living in your house? *
(if the number varies, please put the highest number of adults)
And how many children are living in your house?
(iIf the number varies, please put the highest number of children)
Are you a tenant or home owner?
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Hot water system


Your water heating system will determine if your water pressure is high or low. If you don't know how your water is heated, find your hot water system and identify it using this image

If you have an electric water cylinder, you will need to find out whether it is Low pressure (30 - 120 kPa) or Mains pressure (120 - 1100 kPa). If this isn't written on your cylinder, click here for more ways to identify your pressure. Some electric hot water cylinders may also be outside, in a casing.

What type of hot water system do you have? *
What is your Watercare account number?
Your Watercare account number should have the following format: 1234567-01
Do you give us consent to view your water usage information, and for Watercare to disclose your water usage information to us? *
How did you find out about the free Water Check? *
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