Routing AI Agent Usage Planning Form

Routing AI agent is one of our latest AI agents that helps you route your customers to resolve their intents quickly. It accurately discerns customers’ needs and facilitates appropriate transfers, ensuring consumers reach the right destination, whether it’s a bot or an agent. To learn more, check out our documentation here.

We appreciate your interest in this capability and look forward to supporting you when you deploy it in your contact center. Before the rollout to handle live traffic in Production, please collaborate with us on planning. The reliability and stability of your Routing AI agent is our top priority, and we want to ensure that the AI agent won’t be adversely impacted by the capacity constraints of the LLM that’s used.

To this end, during your setup and testing phase, please complete this form. We want to work with you to accurately estimate the expected volume that you need to support. This will help us to understand the load and prepare for peak demands, while also leveling the cost of using the capability.

Your responses will be forwarded to our Product and Engineering teams. You can expect a reply within 3 to 5 business days.

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Your name *
Your email address *
Your company name
*
Will you use BYO LLM or use LivePerson's standard models for Routing AI agent? *
Estimated Conversations Per Day for Routing AI agent per region (US, APAC, EMEA) *
Please click on https://calendar.app.google/fZCcFQZCvhYwMHck9 to schedule the meeting
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