Evaluation Questionnaire for the Test ESI Tour for students
The aim of this questionnaire is to test the provisional educational tours in order to achieve the definitive tourism product, as main outcome of the project ESI - European Sweets Itineraries. In the test you will express your satisfaction level regarding the quality of the educational tours and give suggestions in order to help us improve the services provided.
Your comments and ideas are very important, thank you for taking part in this test.

Testing the route:
A group of 12 Latvian students, 17-19 years old, in catering and tourism will test the 3 educational tours.
TOTAL STUDENTS INVOLVED: 36, in order to test at the same time the itineraries and to involve a great group in the testing phase. 2 responsible per group will travel with them. They will be recruited between school staff and parents of the students.
The 3 educational tours will be tested by 3 different groups, thanks to the tools: QUALITEST
TOURIST SATISFACTION QUESTIONNAIRE
http://ec.europa.eu/enterprise/sectors/tourism/files/studies/evaluation_quality_performance/qualitest_manual_en.pdf and the Spanish Quality System trade mark, http://www.calidadturistica.es/motor.php?id_pagina=home .

The test will measure the tourists’ perceptions of the destination’s quality condition, the quality approach and the concrete performance of the destination quality. The results of the 3 tests will be analyzed and benchmarked and a destination can compare its results to those of other destinations. If the destinations exchange information on quality management in a networking process can improve their performance.

Name *
Your answer
Age *
Your answer
School of origin *
Your answer
Test Tour *
A) Travel services
Please indicate the level of satisfaction
1. Travel from the country of origin to the country of destination: *
2. Travel from the country of destination to the country of origin *
Suggestions and comments
Your answer
B) Tourism guide service
Please indicate the level of satisfaction
1. Professionalism of the tourism guides *
2. Availability of the tourism guides (for advices and additional information) *
Suggestions and comments
Your answer
C) Accommodation services
1. Please indicate the type of your accommodation *
2. Features of the establishment - - - - - - - - - - - - - - - - - - - - - - - - - - a. Disposes of an Eco label or environmental diploma *
b. Respects environmental ethical standard *
c. Respects the quality standard *
Please indicate the level of satisfaction
3. Hotel - Cleanliness of the bedrooms *
4. Hotel – Cleanliness of the toilets *
5. Cleanliness of the hotel as a whole *
6. Hotel – quality of the meals / beverages provided *
Suggestions and comments
Your answer
D) Local transport services
Please indicate the level of satisfaction
1. Bus transfer from/to the airport *
2. Transfer from/to different cities *
Suggestions and comments
Your answer
E) Culinary workshops
Please indicate the level of satisfaction
1. Culinary workshops *
2. Have the culinary workshops improved your professional skills? *
3. Have the workshops improved your knowledge of the traditional cuisine of ESI tour countries? *
4. Do you think the number of workshops provided should be improved? *
5. Do you think the contents of workshops provided should be improved? *
Suggestions and comments
Your answer
F) Visits to culinary museums, laboratories and shops
Please indicate the level of satisfaction
1. Visits to culinary museums, laboratories and shops *
2. Have the visits improved your knowledge of the traditional cuisine of ESI tour countries? *
3. Do you think the number of visits should be improved? *
4. Do you think the contents of visits should be improved? *
5. Have you found more interesting and useful for your culinary skills the workshops or the visits to culinary laboratories and museums? *
Suggestions and comments
Your answer
G) General aspects
1. Visits of the city/monuments *
2. Health and security system in the hosting country *
3. Hospitality of locals *
4. Quality of information received by the involved institutions *
5. General satisfaction of the activities proposed *
Suggestions and comments
Your answer
Thank you for your participantion
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