John J. Pershing IS220 Family Tech Request Form
Dear parents and students: Only fill out this form if you already tried to fix your technical issue yourself.
Also, contact NYCDOE IT department at
Call the DOE Service Desk at 718-935-5100.
Call AppleCare Support for the NYCDOE
ONLY call to ask about setting up your iPad once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices. 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE).
Please check our manuals for the most common problems that you can fix on your own
Parent/Guardian Contact Phone Number or Email
Student's First Name
Student's Last Name
DOE Issued Ipads
School Issued Laptops
Network Issue (unable to join Google Meet, Google Classroom, Gmail, or a specific website)
Broken or cracked monitor
Any other issue
Please describe your problem in detail
Provide any steps that you took to fix issue yourself
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This form was created inside of K220 John J. Pershing.