No worry :) If you want to be reimbursed, you will be, whatever the answers to these questions.
We simply need to authentify your request, and understand the reason for your dissatisfaction in order to permanently solve the problem.
Before completing this form, make sure you have contacted the support to try to resolve your issue (
You must contact the support before requesting a refund
I certify that I have contacted the support and have received an answer from them
For which add-on(s) would you like to be refunded?
Prices and Credits
Order for Customers
Points of Sale
Copy / paste your add-on(s) license key(s) here in order to authenticate.
What did you want to accomplish with this / these add-on(s)?
Clearly describe your needs and why you purchased this / these add-on(s).
What problem(s) did you meet?
Describe how the add-on(s) did / could not meet your needs.
How can this be avoided?
Before buying, you wished you had information, video, picture...? Tell us here:
After the refund, you will no longer be allowed to use these add-ons.
I understand that by sending this refund request, I definitively waive the use of the refunded add-ons.
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