As you may be aware, Iconic Consulting is carrying out research for The Spark to review some of their services to help better understand what they are doing well, what could be improved and what their future priorities and actions should be. As part of this work we are gathering the views and experiences of people, like yourself, who have used The Spark’s Relationship Helpline or Webchat. Iconic Consulting is an independent research company and we are members of the Social Research Association and UK Evaluation Society.
We will ask you seven questions about the Helpline/Webchat. You do not have to answer a question if you do not want to and you may end the survey at any time. I can assure you, your answers will be strictly confidential which means we will not share your views directly with anyone from The Spark as we will provide general feedback based on the views of all of those who take part in the research. Your involvement in the study will also be anonymous which means the names of those who take part will not be included in our report or published in any way.
Amber ImranResearch Consultantamber@iconic-consulting.co.uk 01333 824101 / 07586 307 593