PS2 Product Registration & 3.6.28 Software Upgrade Request
Register your PS2 and optionally request a software update by filling out this form.

Your information will be used only when we need to contact you to  share critical support information related to your PS2, such as software updates, performance improvements and feature additions. We will not use this contact info for marketing purposes or share your information with 3rd parties.
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Full Name *
Email Address(es) for Communication *
Phone Number (including country code) or WhatsApp *
Organization Name (E.g. Company Name, Cafe Name)
 *
Address where machine is installed *
Date of Installation *
Name of Installer *
Serial No. *
This can be found by navigating on your PS2 to: Settings>Machine Info>Serial Num (E.g. PSXXXXXXX)
Your machine's current Software Version *
This can be found by navigating on your PS2 to: Settings>Machine Info>SW Version
How to Connect PS2 to WiFi
Do you wish to request a software upgrade to the latest stable version? (3.6.28) *
To schedule a remote over-the-air (OTA) update, your machine will need to be connected to the internet via WiFi or Ethernet Cable. During the update, your machine will not be useable for 15 minutes up to 12 hours, depending on internet connectivity stability.

If you do not wish to connect your machine to the internet, you can request a replacement SD Card to be shipped to you for:

- $30 USD total if shipping in the US (via UPS Ground)
- $30 USD + Shipping if International

Custom recipes will need to be reprogrammed in the case of an SD Card replacement.
IP Address (if your machine is online)
This can be found by navigating on your PS2 to: Settings>Machine Info>IP
Flowmeter Verification
This can be found by navigating on your PS2 to: Settings>Machine Info>Flowmeter
Clear selection
If requesting an upgrade, how important is it to receive the upgrade quickly?
Not Urgent
Critical/Immediate
Clear selection
Preferred time frame for the software upgrade appointment (if requested)
Morning (9:00 AM EST - 12:00 PM EST)
Afternoon (1:00 PM EST - 5:00 PM EST)
Evening (5:00 PM EST - 8:00 PM EST)
Monday
Tuesday
Wednesday
Thursday
Friday
Do you wish to receive future software upgrades whenever they are available?
Clear selection
Briefly describe any issues you are currently experiencing or the reason for the software upgrade request (optional).
If you are requesting an SD Card, what is your shipping address? (How to change out an SD Card)
Anything else you want to tell us? 
Submit
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