Text - To - 911 Knowledge Exam
Is a PSAP required to do EMD and EFD on a Text-to-911 call?
No, EMD and EFD is for voice callers only
Yes, EMD and EFD must be afforded to all callers, voice, text or TTY
No, EMD and EFD is optional
No, Guardian is limited to 25 characters of text
You are on a Text-to-911 call, using the "Text Conversation" tab you have helped thecaller/texter and they have finished communicating with you. How do you hang up on the textconversation?
Click "Close" in the Text Conversation window
Click "Control" in the Text Conversation window
Click "Release" in the Primary side phone window
All of the above
What tool do you use to communicate with a text caller?
Primary side phone tab
Call History button
Text Conversation tab
When you "Barge" into a Text-to-911 call, what do you need to do to have the ability to type withthe text caller?
Click the "Conversation" button
Click the "Control" button
Click the "TDD" button
Click the "Text-to-911" button
How many individuals can communicate with a Text-to-911 caller at the same time?
Are you able to transfer a Text-to-911 call to other PSAPs?
Yes, to all 24 PSAPs
Only to PSAPs within the same data center
Only to your backup PSAP
On the new system, once the Text-to-911 call has completed and you have hung up on the call,the 911 caller tries to send an additional message to you, will it go through?
Yes, by clicking the "Control" button
No, only PSAPs can initiate Text-to-911 communication
Yes, the text caller is able to send a message, but it may go to a different call taker or different PSAP
No, they will receive an auto generated message "Dialog has been closed by 911"
On the new system, can anyone in Maine using Text-to-911 reach one of the 24 PSAPs?
Yes, Text-to-911 is available to everyone on the new system
No, Text-to-911 requires a text plan on an implemented carrier or reseller. (ie: Tracfone, Cricket Wireless, ETC)
No, texts will always go to DPS-Bangor or DPS-CMRCC
No, there is no Text-to-911 in Maine
Will uninitialized phones be able to use Text-to-911?
Yes, just like voice calls
Yes, because it rings in to a PSAP with a 911 area code
No, uninitialized phones lack keypads
No, you must be subscribed to a text plan in order to use Text-to-911
You are receiving a call at your position, how do you determine it is a Text-to-911 call?
"Text" flashes in the Answer window
"TXT" displays with the yellow bell in the Phone window
ANI screen remains blank, but the PIDF-LO will be populated
All of the above
Lewiston Auburn RCC
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