FEEDBACK ON PCPB SERVICES ON ECITIZEN
The Pest Control Products Board has digitalized certain services and availed them for public on https://pcpb.ecitizen.go.ke/ They include application for Premise/Business Certification for agro-dealers, Analytical Services, Application for Disposal of pesticides (unwanted or confiscated), Training on pesticide regulation matters and Leasing Service.
To help us improve services delivery in these area of our mandate, kindly use this form to submit a simple survey.
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This survey is meant for feedback only, and that the information collected will only be used for the intended purpose only - to gather findings relevant towards improving PCPB's service delivery. Should you wish to continue with the survey, kindly indicate by checking the box below. *
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Q1. User category *
Q2. Have you applied for any services on https://pcpb.ecitizen.go.ke/ ? *
Q3. Have your application(s) been attended at all?  *
Q4. Have your application(s) been concluded? *
Q5. If having pending application(s), who needs to action the application(s)?
Q6. How satisfied are you with PCPB  services on eCitizen? *
Q7. Kindly highlight the advantages/value realized above: turn around time, feedback, operation cost, transparency, or in other way;
Q8. Have you contacted PCPB for any support on use of OPRS? *
Q9. Which office have you contacted most for support?
10. Were you satisfied with the support accorded?
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Q11. Are there some areas you would want  improve on?
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