Gmail Tech Support Scam
“Help! I can’t remember my Gmail address. What was my password anyway?”

Looking for Gmail Tech Support? The official way to obtain support for Gmail is through Gmail’s help center site (https://support.google.com/mail?ctx=gcp#topic=3394212). Be aware of third-party websites that claim to offer technical support for Gmail and other Google products.

These contacts and their websites have no affiliation to Google and may claim to provide password reset assistance as well as other Gmail related support services. In addition, these sites may require the submission of payment for their support services. Google does not charge users to recover their account credentials or change their password.

In other cases, these websites may call you and claim that your Google Account was hijacked or that your computer has a virus or other malware on it. Google does not provide phone based support for Gmail and these calls are not affiliated with Google.

These contacts may deceive you into providing your username and password (account credentials) which may result in your account being compromised and “unlocked” for a fee. Do not provide your account credentials to anyone purporting to be from Google.

If you've already encountered a Gmail Tech Support Scam, and or have sent a payment, you can report the scam (https://support.google.com/faqs/answer/2952493?hl=en#scammed) to the appropriate authorities. We also encourage you to report the scam to us.

If the correspondence you received came from a Gmail address, you can report the Gmail account (https://support.google.com/mail/contact/abuse) to help Google take appropriate action on accounts involved in this scam.

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Report a Gmail Tech Support Scam
Complete this form if you believe you've encountered a scam involving fraudulent technical support purporting to be Google. The information you provide us with may be used to further investigate this matter in aggregate, and may be shared with the appropriate authorities as part of our effort to shut down these types of operations.

Google is unable to respond to all individual inquiries.

Your Contact Information
First Name:
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Last Name:
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Email Address:
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Phone Number:
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Gmail Tech Support Scam Details:
Name of the Person Who Contacted You:
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Email of the Person Who Contacted You:
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Phone Number of the Person You Spoke With:
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Website:
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Date of Contact:
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Contact Method:
Tech Support Service Provided:
Was money requested?
How much was requested?
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Did you send money?
How much did you send?
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How did you send the money?
Supporting Documentation:
Scan and upload all relevant records related to your transaction, including fraudulent emails or notifications you received, records of money/bank transfers, Google Play Gift Card serial numbers, etc.

Send the attachment(s) to techsupportscam-attachments@google.com using the same email account used to report the scam in this form.

Additional Information:
Please describe your interaction with the tech support contact. If you sent money, include any unique identifiers for this transaction, such as the Google Play Gift Card serial number(s), MoneyGram Reference Number, Western Union Money Transfer Control Number, or the bank account / routing number you were instructed to transfer funds to. Unique identifiers does not include any account credentials, secret hint questions/answers, etc…
Description of additional interaction:
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