Exchanges (Store Credit)
'Exchanges' or 'swap-outs' occur when you send goods back to us, via your pre-paid label that you'll be emailed after the exchange form, then receive store credit. You can apply the store credit toward anything on Omiana.

We do accept even slightly used (please ensure at least 90 percent of the product remains, if a makeup/skincare product; if clothing and/or holistic/home goods, please be sure product is in its original condition) products within 30 days from your receiving your good(s), as tracking shows, for an exchange!

(1) Submit this form;

(2) you'll be emailed a pre-paid label right away;

(3) please print and use your label within three days;

(4) once we receive the good(s) for exchange, we'll send you a special re-shop code (e.g., store credit) that never expires --

Whether you are wanting the same product in a new shade or preferring to try another formula, simply apply the store credit code upon checkout to deduct the product value.

For overseas/over-borders gals (E.g., Canada, Australia, etc.), please email us directly at info@omiana.com to get going on an exchange/store credit.

The fine print: If the item is on sale, sale price is honored. We do not limit exchanges; we know it can take a time or two or even more to get your perfect shade, formula, size, etc. If, though, any abuse of this friendly policy is observed we would need to re-evaluate. Thank you for honoring our wanting to honor your best online shopping experience.

Which product(s) are you exchanging? *
Your answer
What is the value (please be aware if a promo code was used) of this? *
Your answer
Name under which your order was placed: *
Your answer
Email under which your order was placed: *
Your answer
Order number:
While this is not mandatory, it eases the process; you can recall your order number from your packing slip and automated order and shipping confirmation emails from us.
Your answer
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