Email address *
Branches Operation may vary depending on mall schedule.
SM Mall of Asia
Viber: 0917-8185743

SM Megamall
Viber: 0917-8063257

SM North Edsa
Viber: 0917-822-6373

SM Southmall
Viber: 0917-8252833

Viber: 0917-8254129

Market - Market
Viber: 0917-8185752
The Body Shop Call & Deliver Form

Shop your #SelfCare essentials from the safety of your home. Open from Mondays to Fridays, 10AM to 5PM.

1. Select your products in this form.

2. The Body Shop Team will call you to confirm your order and preferred payment and delivery option.
Once order is confirmed an SMS/Viber will be sent confirming your Order & Total amount of your purchase, delivery fee if we arrange transport, and payment instructions, from Viber +63 917 8185746.

Payment options:
Please settle your payment only AFTER you receive your order confirmation via Text or Viber.
Please select from the options below:

Bank Deposit:
- Bank Name: BDO
- Account No. 001-508-030-601

Credit/Debit Card, GCash, GrabPay, WeChat or Alipay via secured online payment link.

GCash QR CODE will be send to you via Viber by our servicing store.

*Cash is accepted upon pick-up at your nearest Call & Deliver branches.

3. Send us the screenshot for proof of payment, we will notify you about the date and time you can expect your order to arrive.

4. Delivery
We can book your delivery via 2Go, fixed rate of Php 130 within Metro Manila. Kindly give of 2-3 days from the date of payment.

You may opt to have the items picked up if you are near our branch or you can arrange another courier service such as Grab Express, Lalamove, or Transportify, to be paid for by the customer.

Cut off:
Orders from Saturday and Sunday will be processed on the next business day.

*Delivery within Metro Manila only.
*We apologize for any delays that may occur during ECQ.

Thank you and Keep Safe!
Name *
Your answer
Mobile Number *
Your answer
What would be the best time to call you? *
Your answer
If you can't find what you are looking for, write them below and we are more than happy to assist you.
Your answer
How did you find out about this form? *
By submitting the order form, I expressly give consent to Premium Global Essences Stores, Inc.’s (The BodyShop) and its service group to collect, use, store or otherwise process my personal data for purposes of verifying, completing and delivering my purchase/s from said Company. I also agree to the use of said data for commercial or marketing purposes & for analytics. I understand that my information may be shared with its third party service providers for purposes of delivering the items to my designated location. I agree to be bound by the Company’s Privacy Policy posted in

These Terms and Conditions will apply to all goods purchased from PREMIUM GLOBAL ESSENCES STORES, INC. (“We”, “Our” or “Us”) through our Call and Collect/Deliver service.

Products, Pricing and Specifications
We do our best to provide you with an accurate description of the products featured in our catalogues, website and social media pages (collectively, the "Products"), but we cannot assure you that such description, color, information or other content available are accurate, complete, reliable, current or free from error. Some Product descriptions may include weight, measurements and other descriptions, but they are just approximate figures provided for your convenience only. We make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the catalogue, website and social media pages may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
We may, at any time, change the price and other specifications of the Products

Restrictions, Limitations or Conditions of Purchase
We may, without prior notice, limit the quantities sold through our Call and Collect/Deliver service, to cancel any order at any time, and/or to refuse service to any customer. We will notify you through the email address or contact number you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order.

All prices indicated in our catalogue, website and social media pages are in Philippine Peso. The following payment options are available for your convenience:

1.) Pre-payment (Credit or Debit Card)
Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.

2.) Cash on Delivery (COD)
For COD transactions, cash payment will be collected by the courier contracted by us. The courier service will release the order to you upon acceptance of your payment. We may set certain limitations on the use of COD for any purpose.

If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, we will cancel the order and suspend delivery of the Products until payment is made in full.

Shipping, Delivery and Store Pickup Limitations
After an order is placed and payment is made, you have the following delivery options:
1.) Delivery
We have engaged independent service providers to deliver the Products to your designated address. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the independent service provider’s shipping restrictions and its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.

2.) Store Pickup
Products purchased which are for store pick-up are subject to the store/branch’s pick-up guidelines and restrictions.

Delays may unfortunately occur due to high volume of orders, logistics limitations, geographic restrictions, inclement weather and other instances that are beyond our control. However, we will do our best to prepare your orders and have them ready for your pick up or deliver them the soonest we can.

Return Policy
Return and exchange of Products are subject to our Return and Exchange Policy.

Merchandise Returns & Replacement
• All merchandise orders must be accepted by customer upon delivery as paid already.
•The price applicable is set at the date of purchase. Shipping costs and payment fees are recognized before confirming the purchase.
• Merchandise return and replacement will be accommodated but must be coordinated by the customer with the Store Manager (via call & SMS/Viber chat).
• You are entitled to a return or exchange within 7 days of your purchase.
• Products to be returned or exchanged must be in original condition, not used and not opened.
• Original Shipping cost and return shipping fee cost will not be repaid.
• For defective products damaged during shipping, pls. contact us for replacement of item.

Upon request of customer for merchandise return, Store Manager shall ask customer to provide the following details thru Viber:
1. Clear and full/complete image of the Tape Receipt (TR) 2. Clear image of the item/s for return
3. Items details (UPC and price as printed on the price tag)
4. Reason for return
5. Preferred replacement item

Accuracy of Information
Our catalogue, website and social media pages may contain typographical errors or inaccuracies and may not be complete or current. As such, we may correct any errors, inaccuracies or omissions (including after an order has been submitted) and change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and we may cancel or refuse to accept any order placed based on incorrect pricing or availability of information.

Limitations on Liability
We, our parents, subsidiaries, affiliates or partners, or our/their respective directors, officers, shareholders, employees and agents will not be responsible or liable for any ordinary, direct, consequential, incidental, special, punitive or exemplary damages or another losses or liabilities arising out of: (a) use of the Product; (b) delay in delivery of the Product; and (c) breach by independent service providers.

For the Product purchased, your sole remedy, if any, is with the manufacturer or supplier of the Product, in accordance with such manufacturer's or supplier's warranty, or to seek a return or refund for such Products in accordance with our Return and Exchange Policy as stated above.

Customer Data & Your Right to Privacy
Your consent to the collection, use and processing of your personal data was obtained at the time of submission of your orders. As previously disclosed, your personal data will be used for any or all of the following purposes:

a. To process, verify, complete and to deliver your purchase/s
b. To perform such service/s which you may require from us;
c. To conduct research, analysis and activities such as, but not limited to, data analytics, surveys, product and service development, so we can improve our services or products;
d. To update and inform you from time to time regarding promotions and our new products or services which you may want to avail of.

There may be instances when we will share your data to third parties in order to fulfill or complete your transactions with us. These third parties may include our accredited logistics providers, payment gateways, your issuing banks or the financial institutional partners which you chose to facilitate payment for your purchases. Payment gateways maintain their own platforms where you will be requested to provide your personal and financial data in order to process your payment. Although the control of the platform remains with the payment gateway provider, we have requested them to ensure that they have adopt industry standard protocols to keep your data secured.

Access to your personal data by our authorized personnel is only for the purposes of carrying out the above mentioned legitimate business purposes. We value and respect your right to privacy, we have organizational, physical, technical and security measures in place to keep your personal data secured and protected from unauthorized access, collection, use, disclosure, or similar privacy risks.

Should you wish to exercise any of your rights as data subject (the right to be informed, to object, to access, to rectify, to erasure or blocking, to damages, to data portability and to complain) or in case of inquiries regarding your personal data, you may reach out to our Data Protection Officer in the contact details below:

The Data Protection Officer
SM Corporate Offices, J.W. Diokno Blvd, Mall of Asia Complex
Pasay City, Philippines
Contact No. 0917-5891262

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Revisions to the Terms of Use
Our Call and Collect/Deliver service will continue to evolve to improve our service. As a result, we may change these Terms and Conditions from time to time without prior notice.
A copy of your responses will be emailed to the address you provided.
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