What have I learned about assisting seniors?
Thank you for taking the time to read our Assisting Seniors volunteer guide. We hope that this quiz will help you feel more sure of yourself as you put the things you have learned into action and remind you about the values of the Wellness Centre.
We encourage you to ask any questions you may have to the Volunteer Coordinator or the staff person in charge. Only the Volunteer Coordinator will see your answers and she will keep them private.
You can do the quiz as many times as you like!
Which are the following are true:
25% of the English-speaking population of Quebec City are seniors aging 55 years and older
Seniors in general are living longer, therefore people who suffer from chronic illness and mobility issues will need more care longer
There are high caregiving demands with few family caregivers around to meet them
About half of English-speaking seniors over 65 years of age have an annual income of less than $20,000, which is well below the poverty line
All of the above
Access to services in English is particularly important for this vulnerable group because they face unique challenges, such as:
A low level of bilingualism, especially common among women in this older group
Reverting back to one's mother tongue (English) which is quite common in bilingual seniors as cognitive abilities decline
Cultural barriers that exist in accessing much-needed services in English (i.e. specialized care)
A common delay or lack of service (depending on the access plan of the institution)
All of the above
Our programs for English-speaking seniors aim to...
Support seniors living autonomously at home and who receive services from the home care team of Jeffery Hale Community Services
Allows caregivers to get time off from the daily stresses of caregiving while providing useful information that help inform and support them on decisions ahead
Ensure seniors are getting daily exercise
Offer seniors a chance to stay connected and cared for by the community
Give seniors, their caregivers and their families a chance to build informal support networks which reduce feelings of isolation
Which of the following are correct ways of preventing the spread of germs?
Wash your hands before and after preparing or serving food
Sanitize hands before and after entering a health establishment
Clean and sanitize surfaces (i.e work counters, sinks, tables) before and after each use
Wash hands after sneezing, coughing or using the washroom
Avoid working around food if you have a cut, infection or cold
All of the above
Which of the following are good ways to establish a relationship with a senior?
Listen well, actively and non-verbally
Empathize and do not judge or trivialize any worries they may express
Speak down to them (patronize them)
Laugh with them and be natural
Qualities of a good listener include which of the following?
Do not interrupt the speaker or change the subject often
Always share your own experience as it relates to their story
Be comfortable with silence
Redirect them right away to happy experiences if they begin to share sad memories and feelings
Pay attention and show your interest by using positive body language (i.e. eye contact, nod, smile)
Finish their sentences for them
Responding to a senior with declining abilities requires a lot of tact. Which of the following tips are listed in our guide?
Refrain from reacting strongly and calling attention to a situation should a senior express something loudly or bluntly (with no tact)
If the senior shows signs of confusion or anxiety, speak calmly and clearly. A smile can go a long way
Offer help to someone with physical limitations when it seems needed; do not over-do it or insist. Respect the person’s choice to accept or reject you offer
Speak directly to the person; do not consider a companion or caregiver to be a go-between
When communicating with a person who has a hearing problem, stand in front of them, speak directly to them and use natural gestures to express yourself
Start pushing a wheelchair whenever you think it is needed. It's okay to speak over the head of the person in the chair and to lean on it if the brakes are on
Which of these safety positioning principles for transferring in and out of a car are true?
Natural movements like rolling, sliding, rotating and shimmying are legitimate methods for transfers
Straining your body might not harm you if you do it fast (i.e. twisting your body and theirs when necessary)
Using your weight to transfer the client’s weight is a good idea
Using a step-by step approach and discussing it with the client first is an important show of respect to their person
Sometimes you will need to lift the client
Which of these Day Centre kitchen rules is false?
All dishware or utensils that have been set out for a meal must go through the dishwasher even if they haven’t been used
It is OK to reuse unopened cracker boxes and salad dressings but not milk and creamers
The fridge must be kept at a minimal temperature of 4˚C or less
Dishcloths can be reused several times before they pose a threat of contamination to sanitized dishes
You must avoid long delays from preparation to serving and serving to conserving to avoid food poisoning
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