USER SATISFACTION SURVEY JAN - DIS 2017
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Please Select a Library *
RESPONDENT DETAILS *
Programme: *
Category: *
INSTRUCTION:
Please indicate your level of satisfaction with each statement according to the scale below:

(1) SD - Strongly Dissatisfied   (2) D- Dissatisfied   (3) MS- Moderately Satisfied  (4) S-Satisfied (5) SS Strongly Satisfied


 
1. The Library’s catalogue system (Online Public Access Catalogue/OPAC) is user friendly. *
2. The books are systematically shelved and traceable. *
3. The overall Library collection is adequate *
4.The Interlibrary loan (ILL) service is efficient and timely. *
5.The items requested via Interlibrary loan (ILL)are mostly obtainable. *
6. Any enquiry submitted is provided with a feedback. *
7. The Library Skills Classes conducted are helpful. *
8.The Library Skills Classes are delivered effectively by the librarians. *
9.The subscribed full-text online database collection is relevant and adequate. *
10.The electronic resources are easily accessible of campus *
11.The number of computers in the library is sufficient. *
12.The wi-fi service is fast and efficient. *
13. Library staff is professional and available when needed. *
14. Library staff communicates well with the users. *
15. Signage available is noticeable and adequate. *
16.The seating capacity is adequate. *
17. The surrounding is safe and conducive. *
18. Overall, I am satisfied with the library services. *
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