USER SATISFACTION SURVEY JAN - JUN 2017
Please Select a Library
RESPONDENT DETAILS
Programme:
Category:
INSTRUCTION:
Please indicate your level of satisfaction with each statement according to the scale below:

(1) SD - Strongly Dissatisfied (2) D- Dissatisfied (3) MS- Moderately Satisfied (4) S-Satisfied (5) SS Strongly Satisfied


1. The Library’s catalogue system (Online Public Access Catalogue/OPAC) is user friendly.
2. The books are systematically shelved and traceable.
3. The overall Library collection is adequate
4.The Interlibrary loan (ILL) service is efficient and timely.
5.The items requested via Interlibrary loan (ILL)are mostly obtainable.
6. Any enquiry submitted is provided with a feedback.
7. The Library Skills Classes conducted are helpful.
8.The Library Skills Classes are delivered effectively by the librarians.
9.The subscribed full-text online database collection is relevant and adequate.
10.The electronic resources are easily accessible of campus
11.The number of computers in the library is sufficient.
12.The wi-fi service is fast and efficient.
13. Library staff is professional and available when needed.
14. Library staff communicates well with the users.
15. Signage available is noticeable and adequate.
16.The seating capacity is adequate.
17. The surrounding is safe and conducive.
18. Overall, I am satisfied with the library services.
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