South Brunswick Genesis Parent Portal Help Desk
Required Parent Portal forms for the 2020-2021 school year will be launched mid-August. School Messenger will be used to remind families to access the forms prior to receiving placement and/or schedule information.
This Help Desk is designed to assist parents with accessing their Genesis Parent Portal accounts. All support to parents is provided by the South Brunswick School District. Please do not contact Genesis directly. Note that you may also contact your child's main office for assistance with Genesis.
We will do our best to respond to all inquiries within 48 hours. Depending on the number of requests, this time may vary at at times will increase. Please avoid entering multiple requests for the same issue, this slows down our process.
Note: In case of student fines or missing residency paperwork, your account may be frozen until the fines are resolved or the paperwork has been received by your child's school.
Please check all schools that apply to your family.
South Brunswick High School
Crossroads North Middle School
Crossroads South Middle School
Brooks Crossing Elementary School
Brunswick Acres Elementary School
Cambridge Elementary School
Constable Elementary School
Greenbrook Elementary School
Indian Fields Elementary School
Monmouth Junction Elementary School
Please check all grade levels that apply to your family.
List student names and birthdate for each family member attending the South Brunswick School District. (Example: Rucha Shah, 3/15/08)
What is your name?
Please provide an email address to receive a reply from our Help Desk:
What type of support do you need?
I do not have Genesis access and need help with account set-up.
I do not have an email address or Internet Access to log-in.
I can't see all of my South Brunswick students.
I am unable to see Forms to complete for my student.
I am unable to update my child's contact information.
I can't see my child's attendance.
I can't see my child's middle school or high school grade through gradebook.
I can't access my child's report card.
I am locked out of my account after 10 failed attempts.
I am unable to schedule parent teacher conferences.
I am unable to log-in due to lunch fines and need assistance.
If you have a problem not listed above please use this space to explain.
Never submit passwords through Google Forms.
This form was created inside of South Brunswick School District.