South Brunswick Genesis Parent Portal Help Desk

Required Parent Portal forms for the 2021-2022 school year will be launched mid-August. School Messenger will be used to remind families to access the forms prior to receiving placement and/or schedule information.

This Help Desk is designed to assist parents with accessing their Genesis Parent Portal accounts. All support to parents is provided by the South Brunswick School District. Please do not contact Genesis directly. Note that you may also contact your child's main office for assistance with Genesis.

We will do our best to respond to all inquiries within 48 hours. Depending on the number of requests, this time may vary at at times will increase. Please avoid entering multiple requests for the same issue, this slows down our process.

Note: In case of student fines or missing residency paperwork, your account may be frozen until the fines are resolved or the paperwork has been received by your child's school.

Please check all schools that apply to your family. *

South Brunswick High School

Crossroads North Middle School

Crossroads South Middle School

Brooks Crossing Elementary School

Brunswick Acres Elementary School

Cambridge Elementary School

Constable Elementary School

Greenbrook Elementary School

Indian Fields Elementary School

Monmouth Junction Elementary School

Required

Please check all grade levels that apply to your family. *

Kindergarten

Required

List student names and birthdate for each family member attending the South Brunswick School District. (Example: Rucha Shah, 3/15/08) *

What is your name? *

Please provide an email address to receive a reply from our Help Desk: *

What type of support do you need? *

I do not have Genesis access and need help with account set-up.

I do not have an email address or Internet Access to log-in.

I can't see all of my South Brunswick students.

I am unable to see Forms to complete for my student.

I am unable to update my child's contact information.

I can't see my child's attendance.

I can't see my child's middle school or high school grade through gradebook.

I can't access my child's report card.

I am locked out of my account after 10 failed attempts.

I am unable to schedule parent teacher conferences.

I am unable to log-in due to lunch fines and need assistance.

Other:

Required

If you have a problem not listed above please use this space to explain.

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