Colorado State Public Health Lab Customer Service Feedback

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Please fill out the survey below to share positive and/or constructive feedback for the Colorado State Public Health Lab. All questions are optional, please skip any that do not apply.

What is your name or the name of your organization/agency?

Contact information is optional, however, if you would like a reply to your concerns, please provide the best email to reach you:

What type of test or service did you utilize from the lab? If you are unsure, please write the test or service you received in the "Other" option below.

Covid-19

Microbiology (examples: Viruses, Bacteria, water testing of coliforms and/or microbes)

Newborn Screening

Cannabis/Cannabis Lab Certification

Chemistry (example: Water testing of chemicals)

Breath Alcohol Testing

Lab Certification

Rabies

Serology, STI testing

Food Testing

Other:

How satisfied are you with your overall customer service experience with the lab?

Very Dissatisfied

Very Satisfied

Clear selection

If you have reached out to the lab for assistance, how long have you typically waited before hearing back?

Less than 1 Day

1-2 Days

3-4 Days

5-6 Days

7+ Days

Clear selection

How satisfied are you with turnaround times on tests or services provided?

Very Dissatisfied

Very Satisfied

Clear selection

How satisfied are you with fees for tests or services provided by the lab?

Very Dissatisfied

Very Satisfied

Clear selection

How easy was it for you to access lab tests or services?

Very Difficult

Very Easy

Clear selection

How satisfied are you with the courier service?

Very Dissatisfied

Very Satisfied

Clear selection

Please share any other feedback/recommendations that could improve the lab's service to you:

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