Hackley Public Library User/Non User Survey
What is your Zipcode? *
Age: What is your age? *
Ethnic origin: Please specify your ethnicity *
Gender: How do you identify? *
Employment Status: Are you currently...? *
What parts of the Library's collection do you use the most? Choose all that apply. *
Required
Please check the box under the rating you feel is appropriate for each service: Library's Website *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Information or Reference Services *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Help with Public Computers *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Programs *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Local History / Genealogy *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Online Collections Online Collection (eBooks, Audiobooks, Movies, Magazines, Graphic Novels, and etc.) *
Unsatisfactory
Excellent
Please check the box under the rating you feel is appropriate for each service: Checking out and returning materials *
Unsatisfactory
Excellent
Please indicate your level of satisfaction concerning customer service by completing the following statement: Library staff treats me with respect and without discrimination. *
Strongly Disagree
Strongly Agree
Please indicate your level of satisfaction concerning customer service by completing the following statement: The staff is knowledgeable and informative *
Strongly Disagree
Strongly Agree
Please indicate your level of satisfaction concerning customer service by completing the following statement: The library staff is friendly *
Strongly Disagree
Strongly Agree
Please indicate your level of satisfaction concerning customer service by completing the following statement: The staff goes out of their way to help *
Strongly Disagree
Strongly Agree
Please indicate your level of satisfaction concerning customer service by completing the following statement: Library staff provides quality service *
What other comments do you have related to your customer experience at the Hackley Public Library?
How often have you visited the Library or used the online services offered? *
How satisfied are you with the current hours of operation for the listed days and times? Library: Monday & Tuesday 10 AM - 7 PM *
Very Dissatisfied
Very Satisfied
How satisfied are you with the current hours of operation for the listed days and times? Library: Wednesday & Thursday 10 AM - 5 PM *
Very Dissatisfied
Very Satisfied
How satisfied are you with the current hours of operation for the listed days and times? Library: Friday & Saturday 10 AM - 2 PM *
Very Dissatisfied
Very Satisfied
How satisfied are you with the current hours of operation for the listed days and times? Local History and Genealogy - Tuesday through Friday 10 AM - 2 PM *
Very Dissatisfied
Very Satisfied
Please add any other information or comments you would like to share related to the Library’s hours of operation.
If you do not visit the library regularly, which of the following reasons describes why? Select all that apply
If you selected that the Library is not accessible enough, please share your thoughts on why.
Based on your overall experience with the Hackley Public Library, how likely are you to recommend the Library to your family and friends? *
Extremely Unlikely
Extremely Likely
Please elaborate on your answer to the question "Based on your overall experience with the Hackley Public Library, how likely are you to recommend the Library to your family and friends?"
Overall, how important is the library to you? *
Not Important
Extremely Important
Please explain your rating to the question, "Overall, how important is the Library to you?"
How satisfied are you with the library facilities? *
Unsatisfied
Extremely Satisfied
Please explain your rating to the question, "How satisfied are you with the library facilities?"
How do you rate the parking at the Library?
Unsatisfactory
Satisfactory
Clear selection
How would you evaluate the following library services? Programming and events for youth *
Required
How would you evaluate the following library services? Programming and events for adults *
Required
How would you evaluate the following library service? Borrowing and returning materials at the Library *
Required
How would you evaluate the following library service? Marketing: Awareness of programs and events *
Required
How would you evaluate the following library service? Computer or technology assistance *
Required
How would you evaluate the following library service? Help over the phone *
Required
How would you evaluate the following library service? Help or guidance finding information *
Required
How do you rate the access to online materials like eBooks, eAudiobooks, movies, and more? *
Required
What areas of the Library's programs and services would you like to see improved?
Why types of programs or events would you like to see offered by the Library?
What do you think the Hackley Public Library could do to improve service?
If you'd like to be entered to win a gift card, please provide your name below, as well as a contact number or email address in the following section.
To be entered to win a gift card, please provide a contact number or email address:
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