If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Conditions And Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Pantheon.
Maintenance, repair, sizing or other service performed by someone other than Pantheon will void your Manufacturer Warranty.
Fine Jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common issues that would not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Please feel free to email us at firstname.lastname@example.org should you wish to clarify any questions.