User satisfaction survey on AU Library services Academic year 2018
Part I: General Information
1. Nationality
*Non-Thai (Please specify)
Your answer
2. Status *
Required
3. Faculty / Office (Please specify) *
Your answer
4. For What purpose do you use the library? (You may answer more than 1 item)
Others (Please specify)
Your answer
Part II Level of users satisfaction
Direction : Please indicate the level of your satisfaction on library services.
Level 1 = Very Low, Level 2 = Low, Level 3 = Neutral, Level 4 = High, Level 5 = Very High
Note: The one that you never use, please put a check mark in column "Never use"
Information resources
1. Books and Journals (in print format) are adequate and appropriate.
Very Low
Very High
2. E-Books are adequate and appropriate.
Very Low
Very High
3. E-Journals are adequate and appropriate.
Very Low
Very High
4. Online databases are adequate and appropriate.
Very Low
Very High
5. Research tools: such as Turnitin, Endnote are adequate and appropriate.
Very Low
Very High
6. Educational materials such as coloribus.com, LogoLounge, ect. are adequate and appropriate.
Very Low
Very High
Services
7. Information Service is convenient and flexible.
Very Low
Very High
8. Promotion of the use of information resources and services is adequate and appropriate.
Very Low
Very High
9. Communication channels of the library are adequate and appropriate.
Very Low
Very High
Infrastructure / Facilities
10. Computers are adequate.
Very Low
Very High
11. Wireless access areas are adequate and appropriate.
Very Low
Very High
12. Print/Scanner machines are adequate.
Very Low
Very High
13. Library website is easy to use
Very Low
Very High
14. Discussion rooms, reading areas, corners and zones are adequate and appropriate.
Very Low
Very High
15. Library’s atmosphere or ambience is conducive for learning.
Very Low
Very High
Library information system
16. Library Automation system.
Very Low
Very High
17. AU-IR system. (AU Institution Repository)
Very Low
Very High
18. AU Library Mobile (Application)
Very Low
Very High
Part III: Your suggestion and recommendation (What services do you need from the library?)
Your answer
1.
Your answer
2.
Your answer
3.
Your answer
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