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OVCAA CUSTOMER EXPERIENCE MANAGEMENT
This survey aims to gather feedback on customer experience for purposes of improving our services and enhancing our ways of managing customers. Your participation in this survey is highly appreciated.
* Required
Name of Office Where Transaction Was Made
*
Choose
OVCAA Central Office
Interactive Learning Center (ILC)
Office for the Advancement of Teaching (OAT)
Office of International Linkages (OIL)
National Service and Training Program (NSTP)
Office of Field Activities (OFA)
General Education Center (GEC)
Nature of Transaction
*
Your answer
Kindly indicate your level of satisfaction:
(5) Very Satisfied; (4) Satisfied; (3) Neither Satisfied nor Dissatisfied; (2) Dissatisfied; (1) Very Dissatisfied
Efficiency of Service (e.g., clear response to concerns)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Accessibility of Service (e.g., easy to transact/communicate concerns)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Service Priority (e.g., concerns are entertained even during break time)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Timeliness of Service (e.g., prompt response to concerns)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Service Attitude (e.g., courteous or polite staff)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Service Facility (e.g., clean and decent office space)
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Overall Assessment of the Quality of Service Received
*
5
4
3
2
1
Row 1
5
4
3
2
1
Row 1
Comments/Suggestions:
Your answer
Contact Information
(This is optional.)
Name
Your answer
Address
(This is optional.)
Telephone/Mobile Number
Your answer
Thank You!
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