OVCAA CUSTOMER EXPERIENCE MANAGEMENT
This survey aims to gather feedback on customer experience for purposes of improving our services and enhancing our ways of managing customers. Your participation in this survey is highly appreciated.

Name of Office Where Transaction Was Made *
Nature of Transaction *
Kindly indicate your level of satisfaction:
(5) Very Satisfied; (4) Satisfied; (3) Neither Satisfied nor Dissatisfied; (2) Dissatisfied; (1) Very Dissatisfied
Efficiency of Service (e.g., clear response to concerns) *
5
4
3
2
1
Row 1
Accessibility of Service (e.g., easy to transact/communicate concerns) *
5
4
3
2
1
Row 1
Service Priority (e.g., concerns are entertained even during break time) *
5
4
3
2
1
Row 1
Timeliness of Service (e.g., prompt response to concerns) *
5
4
3
2
1
Row 1
Service Attitude (e.g., courteous or polite staff) *
5
4
3
2
1
Row 1
Service Facility (e.g., clean and decent office space) *
5
4
3
2
1
Row 1
Overall Assessment of the Quality of Service Received *
5
4
3
2
1
Row 1
Comments/Suggestions:
Contact Information
(This is optional.)
Name
Address
(This is optional.)
Telephone/Mobile Number
Thank You!
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This form was created inside of University of the Philippines.