We want to hear your stories
At Moorfields Eye Hospital, we are embarking on a review and refresh of our existing strategy. To help inform our future direction, we’d love to hear your stories.

We’d like to hear about a time when you have felt your treatment and care and the service you are under has worked really well. We’d like to know what was important to you in that experience, and whether there are any learnings from that which could shape our thinking about Moorfields’ future.

Use the boxes below to share your story.

Is there anyone you know, a friend or relative who might have a story to tell? If so you can invite them to submit their story or, with their permission, post on their behalf too.

If you’d prefer to share your story with someone over the phone, please call 020 7521 4661 and either request a call back by leaving your contact details, or leave your story as a voicemail by answering the questions in this form.

Remember this is all about gathering the perspectives and experiences of our patient and carer community alongside those of our staff, and putting the insights and learnings gathered together to help shape our future direction.

Please note, we are unable to respond individually to anything submitted via this page. If there's something specific you'd like to raise with our Patient Experience team you can email them at Moorfields.pals@nhs.net or telephone 020 7566 2324 or 2325, and they will be able to provide a detailed response.
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Tell us about a time when you have felt your treatment and care or the service you are under has been working really well. Tell us what happened, and why it made you feel things were working well.
What was important to you in that experience? This could be something someone did or said, the way they made you feel or something about the way the services were provided e.g. virtual clinics.
Is there anything we could learn from your experience to shape our thinking about Moorfields’ future? This could be something you think we should take forward into our future or something that you’d want us to leave behind.
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