Icy Dock Online RMA Form
ICY DOCK EUROPE Warranty for EU & EFTA Customers
ICY DOCK EUROPE through Cremax Europe GmbH ("ICY DOCK") warrants all its products to be free from defects in material and workmanship for a period of three (3) years from the date of purchase from ICY DOCK or its authorized reseller including all ICY DOCK removable device enclosures and accessories purchased from ICY DOCK that are specifically intended for use with these products. Subject to the conditions and limitations forth below, ICY DOCK will, at its option, either repair or replace any part of its product that proves defective because of improper workmanship or materials from ICY DOCK. Repair parts or replacement products will be either new or refurbished to be functionally equivalent to new. All warranty returns must be received first by ICY DOCK before any repaired or replacement products are provided. This warranty does not cover any product damage that results from accident, abuse, misuse, natural or personal disaster, external power surge or failure, or any unauthorized disassembly repair or modification. The warranty will be voided if the merchandise or the serial number has been tampered with or modified without the permission of ICY DOCK. The three-year warranty only applies to hardware on the enclosure and excludes the coverage of cables, screws, power cords, power adapters, fans, and any other accessories. Other accessories will adhere to our previous two-year warranty and will abide by the same policy as a three-year warranty. The warranty will not cover any lost or stolen items made after purchase.

ICY DOCK will not be responsible for any software, firmware or other customer data stored within, or interfacing with an ICY DOCK product. ICY DOCK will not be responsible for any damages done to the motherboard, cable, hard drive, or any other device due to the occurrence of the enclosures. ICY DOCK does not guarantee (1) any errors printed on the manual, (2) the product’s appropriateness for the customer’s purpose, and (3) the performance and outcome from using this product. ICY DOCK will not be responsible for any damaged or stolen items while the package is delivered. Any responsibilities involving the sales of ICY DOCK products must be carried out between the customer and the vendor.
No ICY DOCK employee has the authority for modification, extension, or any addition made to this warranty. The warranty, as stated, are exclusive and in lieu of all others, oral or written, express or implied.

An invoice must be provided by an authorized vendor showing the item number or product number and date of purchase to process any defective repair or exchanges. The customer must fax, scan, or e-mail the required invoice with a completed RMA form. The customer will pay for the shipping to the authorized repair center and all other costs not pertaining to the warranty. ICY DOCK will only cover the cost of transportation and packaging back to the customer and will not compensate for tax levy, customs, insurance, or any other fees included with the shipping to anywhere in the EU or EFTA. Our warranty will not cover anywhere outside of the EU or EFTA.

*
Required
Next
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google.