McDermott Funeral Home Online Survey
Thank you for choosing us as your preferred funeral provider. To continue to provide the highest standard of care in funeral service we would appreciate your feedback. Please complete the short survey below.
* Required
Your First & Last Name
*
Your answer
Your address
*
Your answer
Phone number
Your answer
Regarding the services for
*
Your answer
Email address
Your answer
If email was provided, may we send you periodic emails?
Yes
No
Selection of the funeral home
Why did you choose McDermott?
Prearrangement made with funeral home
Request of your loved one
Location
Reputation
Prior services
Recommendation or referral
Attended a previous service for a friend
Quality of the facility
Price of funeral service
Other:
How likely would you be to recommend us to others?
Would not recommend
1
2
3
4
5
Very likely to recommend
Overall, how would you rate us?
Poor
1
2
3
4
5
Excellent
How likely are you to use us again?
Definitely not
1
2
3
4
5
Very likely
Funeral Arrangements
How would you rate your arranging director?
Poor
Fair
Good
Excellent
Courtesy and compassion of staff
Professionalism and expertise
Understanding your service needs and wishes
Ability to fully answer your questions
Fully explained available service options
Provided a variety of option for merchandise
Clearly explained service cost
Gave enough time to make decisions
Poor
Fair
Good
Excellent
Courtesy and compassion of staff
Professionalism and expertise
Understanding your service needs and wishes
Ability to fully answer your questions
Fully explained available service options
Provided a variety of option for merchandise
Clearly explained service cost
Gave enough time to make decisions
Would you like to share any comments, of praise or concern, about your arranging director?
Your answer
How would you rate the staff of the funeral home?
Poor
Fair
Good
Excellent
Timely response
Attention to detail
Communication skills
Professional conduct and appearance
Ability to address your needs
Poor
Fair
Good
Excellent
Timely response
Attention to detail
Communication skills
Professional conduct and appearance
Ability to address your needs
Facility
How would you rate the funeral home facilities?
Poor
1
2
3
4
5
Excellent
Professional services and Merchandise
How would you rate the services and merchandise?
Poor
Fair
Good
Excellent
N/A
Casket and vault selections
Cremation urn selections
Type of tribute and memorial options
Personalization options (e.g. jewelry, candles, etc.)
Poor
Fair
Good
Excellent
N/A
Casket and vault selections
Cremation urn selections
Type of tribute and memorial options
Personalization options (e.g. jewelry, candles, etc.)
Were you satisfied with...
Poor
Fair
Good
Excellent
N/A
Services provided
Appearance of your loved one
Available choices
Range of prices
Payment policy
Poor
Fair
Good
Excellent
N/A
Services provided
Appearance of your loved one
Available choices
Range of prices
Payment policy
Conclusion
Would your experience had been simplified if arrangements had been made in advance?
Yes
No
N/A
Would you like additional information on...
Community support groups
Social Security benefits
Headstones and other monuments
Coping with grief
Veteran's benefits
Estate planning
Would you like information about funeral planning sent to your home?
Yes
No
Would you like to be contacted by phone to answer any questions and discuss your specific options for funeral planning?
Yes
No
Do you have any additional comments or suggestions you would like to share?
Your answer
May we use your comments on our website and other materials?
Yes
No
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