Caretailors research - service providers
This survey will help inform how Caretailors supports people providing services to those experiencing dying, death and bereavement. If you offer services to others too, please keep your palliative clients in mind when responding.
What do you call yourself (your job) and the services you provide?
What are the best parts of your job?
What are the biggest challenges in your type of work?
Who are the people needing your services?
What do you call the people you help - customers, clients, patients etc?
Roughly what percentage are coming to terms with the end of their/ a loved one's life?
Where do you work with them? eg. your home/ clinic, their home, hospital, hospice etc.
How do new clients find you?
Who refers new clients to you?
Would you like to work more hours servicing this type of customer?
What is currently limiting the amount of palliative work you have? eg. customer knowledge of the benefits, customer budgets, your visibility etc.
Do you know how many others are offering the same services as you (Optional: please mention who)?
What other different types of support services are your clients seeking? (Optional: please mention the service providers who offer them)
I would like to refer to the the very broad range of non-medical services related to dying, death and bereavement (including yours) as ‘supportive services’ - how does that sit with you?
Fine with me
I'd prefer something else (please offer your suggestions below in 'Other')
Please select which tools you use to market your business:
Mailing list / newsletter
Directory listing on someone else's page
Advertisements in papers or magazines
Would you like to have any of those (if you don’t already)? If so, what is stopping you?
Thanks so much for sharing your experiences! My dream for Caretailors is to better connect specialised service providers like you with people near the end of their lives (and their loved ones). I’m going to work through this feedback to fine tune how I think I can assist. My goal is to support service providers who make death better by (please check the boxes if these are important to you):
1. Bringing together a community of service providers interested in how we can improve dying and death in a holistic way
2. Raising awareness of the services and products that can help the dying and bereaved
3. Building a directory of service providers who can help achieve a better death
1. Bringing together a community of professional service providers interested in improving dying and death in a holistic way should involve (please check boxes you think are important/ would possibly participate in):
A private forum for discussions / support for those working in supportive services
Facebook page and/or group
Meetups (physically getting together in an informal way)
Talks and/or professional development opportunities
Talks via webinars
2. Raising awareness of the services and products that can help the dying and bereaved should involve:
starting public discussions about dying and death through events and media
raising the profile of service providers by strengthening their online and social media presence
raising the public awareness of how services can assist by providing easy to find information online
developing relationships with medical and aged care professionals and facilities to increase likelihood of recommendations
3. Building a directory of service providers who can help achieve a better death should involve:
a professional web presence that makes service providers easy to find and contact online
an opportunity for service providers to communicate online directly with potential clients (chat/ messaging via the directory)
social media content generation and assistance that can facilitate exposure to new audiences for individual service providers
media and/or PR opportunities and assistance to facilitate exposure of service providers
a convenient online booking system that allows customers to book appointments 24/7
an online payment platform to streamline the process for customers and minimise cancellations
I hope you are interested and would like to hear about further developments, and some good news stories! Can I subscribe you to the monthly Caretailors newsletter (opt out anytime)?
I'm already a subscriber!
I have started building the directory, and I'm currently inviting early supporters to list free of charge / no obligation for 3 months. Would you be willing to be listed in the Caretailors directory?
Yes (please provide me with a few details below to get your listing online)
No (if you check this option please scroll straight to the bottom to submit your responses now - thanks!)
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