TogaGo Website Feedback
Thank you for your time in this survey. We hope you enjoy our services and we want to hear your feedback for us to keep improving our website and content. Please fill this quick survey and let us know your thoughts (your answers will be anonymous).
Email address *
What is your gender? *
How did you know about TogaGo website? (multiple selections) *
Required
Have you tried using TogaGo's website to make any booking of flights or hotels? *
If yes, how many times have you used TogaGo to book flights or hotels?
Clear selection
In your opinion, do you find it easy to navigate within TogaGo's website? *
Very difficult
Very easy
Can you easily search for your desire flights or hotels within TogaGo's website? *
Very difficult
Very easy
Please tick on the following if you've encountered any of these issues when placing your booking. (multiple selections)
How do you rate TogaGo's customer services? *
Not helpful
Very helpful
Do you think that TogaGo social media (Facebook and Instagram) are informative and engaging enough? *
Is the information from social media up-to-date and useful? Please rate *
Not at all
Yes very
Which do you find more relevant to you when choosing a hotel? (multiple selections) *
Not relevant
Relevant
Very relevant
Did not attend
Cleanliness
Location
Price
Hotel facilities
Guest ratings/ reviews
Website promotion
Which did you find more relevant to you while choosing a flight? (multiple selections) *
Not relevant
Relevant
Very relevant
Did not attend
Pricing
Duration
Website promotion
Reviews
Which of the following is important for you to continue with TogaGo services? (multiple selections) *
Required
How satisfied were you with the website layout? *
Poor
Excellent
How would you rate your experience with our website's user experience? *
Poor
Excellent
Please rate TogaGo's privacy protection *
Not reliable
Very reliable
Are you satisfy with TogaGo's website loading speed? *
Not satisfy
Very satisfy
In overall, please give your rating for this website. *
Poor
Excellent
What other services do you wish TogaGo provides in the future? (multiple selections) *
Required
Please provide suggestions for us to improve more if there is any: *
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