City of El Dorado Citizen Satisfaction Survey
1. Several items that may influence your perception of the City of El Dorado are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Overall quality of services provided by the City
B. Overall image of the City
C. Overall quality of life in the City
D. Overall quality of your neighborhood
E. Overall quality of new residential development
F. Overall quality of new commercial development
G. The overall value that you receive for your city tax dollars and fees
H. Overall quality of community events
I. Overall quality of customer service you receive from city employees
J. Overall effectiveness of city communication with the public
2. Please rate your satisfaction with City Maintenance on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Overall maintenance of city streets
B. Maintenance of streets in YOUR neighborhood
C. Maintenance of sidewalks in El Dorado
D. Maintenance of traffic signals and street signs
E. Maintenance and preservation of downtown
F. Snow removal on major city streets
G. Snow removal on neighborhood streets
H. Mowing and trimming along city streets and other public areas
I. Adequacy of city street lighting
J. Maintenance of curbs and gutters on city streets
K. Quality of landscaping in median on city streets
L. Overall quality of city stormwater runoff/stormwater management system
3. Which TWO of the City Maintenance services listed above do you think should receive the most emphasis from City leaders over the next two years? (Respond below using the letters from the list in Question 2 above.) *
4. Please rate your satisfaction with the transportation system on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Ease of travel on major roadways (e.g. Main, Central, 6th, SW Trafficway)
B. Ease of travel by car in El Dorado
C. Ease of travel by bicycle in El Dorado
D. Ease of pedestrian travel in El Dorado
5. Which TWO of the Transportation services listed above do you think should receive the most emphasis from City leaders over the next two years? (Respond below using the letters from the list in Question 4 above.) *
6. Please rate your satisfaction with the water service on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Water pressure on a typical day
B. Overall quality of tap water in El Dorado
C. How the city keeps you informed about water issues (e.g. quality or disruptions)
D. How quickly city water personnel respond to your requests
E. What you are charged for water
F. Overall quality of your water service
7. If you were not satisfied with any of the water services rated, why?
8. Please rate your satisfaction with the wastewater service on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Odor from city wastewater treatment plant
B. Overall quality of the City's wastewater system
C. What you are charged for wastewater services
9. Have you had a sewer backup in your home during the past year? If you answer no, please skip to question 10. *
9 a. Was the backup caused by problems in the City's system?
9 a-1. Did the City respond promptly to your requests for service?
9 a-2. Was the problem resolved to your satisfaction?
10. Please rate your satisfaction with the Trash/Recycle/Yard Waste services on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Timeliness of your trash/recycle service
B. City efforts to keep you informed about trash/recycle service (e.g. issues or disruptions)
C. How quickly city staff respond to requests about trash/recycle services
D. Overall quality of trash/recycle services
E. What you are charged for trash/recycle services
F. Overall quality of bulky item pick up/removal services (spring clean-up)
G. Overall quality of compost site
11. If you were not satisfied with trash/recycle/yard waste services rated, why?
12. Please rate your satisfaction with Public Safety services on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Visibility of police in El Dorado
B. City's efforts to prevent crime
C. How quickly police respond to emergencies
D. Enforcement of local traffic laws
E. Overall quality of local police protection
F. Police related education programs offered
G. How quickly fire personnel respond to emergencies
H. Overall quality of local fire protection services
I. Fire related education programs offered
13. Which TWO of the Public Safety services listed above do you think should receive the most emphasis from City leaders over the next two years? (Respond below using the letters from the list in Question 12 above.) *
14. Please rate your satisfaction with the Other Enforcement services on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Quality of Animal Control
B. Enforcing the clean-up of debris on private property
C. Enforcing the mowing and cutting of weeds on private property
D. Enforcing the exterior maintenance of residential property
E. Enforcing the exterior maintenance of business property
F. Enforcing sign regulations
G. Enforcing building regulations
H. Enforcement of city codes and ordinances
15. Which TWO of the Other Enforcement services listed above do you think should receive the most emphasis from City leaders over the next two years? (Respond below using the letters from the list in Question 14 above.) *
16. Please rate your satisfaction with Parks and Recreation services on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." *
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A. Condition and maintenance of city parks
B. Maintenance of walking and biking trails
C. Quality of city swimming pool
D. Quality of city spray parks
E. Quality of outdoor athletic fields
F. Senior recreation opportunities
G. The City's youth athletic programs
H. The City's adult athletic programs
I. Ease of registering for programs
J. Fees charged for recreation programs
K. Special events sponsored by the City (e.g. Depot concerts & 4th of July fireworks)
L. Quality of the City's indoor recreation facilities
M. Condition of restrooms in public parks
N. Quality of city cemeteries
O. Condition and maintenance of cemeteries
P. Quality of services provided by cemeteries