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Service Satisfaction Evaluation Questionnaire for Academic Year 2018
The Center for International Affairs, Suranaree University of Technology
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* Indicates required question
Part 1. General Information.
1.1 Gender
*
Male
Female
1.2 Status
*
SUT International Student
SUT Thai Student
International Student Exchange
Teaching AssistantStudent/Research Assistant
3. Institute
*
Please select items below.
Choose
Institute of Science
Institute of Social Technology
Institute of Agricultural of Technology
Institute of Engineering
Institute of Medicine
Institute of Nursing
Part 2. Types of service you have used.
Can choose more than one items.
*
Document for extension Visa.
Online Transportation Reservation to the the immigration Office and to BKK.
International student activities (cultural trip, teaching thai language, international night and mini international)
ASEAN Scholarship
CIA Website, CIA-SUT Facebook
Others.
Required
Part 3. Satisfaction is measured on a 5-level scale.
5 = highest 4 = high 3 = average 2 = low 1 = lowest
Topic of Evaluation
3.1 Personnel
*
5
4
3
2
1
3.1.1 Preparedness for giving service.
3.1.2 Politeness and courtesy.
3.1.3 Attentively and willingness to listen to problems and questions.
3.1.4 Ability to inform, explain and properly answer questions asked.
5
4
3
2
1
3.1.1 Preparedness for giving service.
3.1.2 Politeness and courtesy.
3.1.3 Attentively and willingness to listen to problems and questions.
3.1.4 Ability to inform, explain and properly answer questions asked.
3.2 Service Process.
*
5
4
3
2
1
3.2.1 The details/instructions provided by our staff
3.2.2 Clarity of the work process
3.2.3 Service provided in a timely manner.
3.2.4 Provision of Information
5
4
3
2
1
3.2.1 The details/instructions provided by our staff
3.2.2 Clarity of the work process
3.2.3 Service provided in a timely manner.
3.2.4 Provision of Information
3.3 Online services such as CIA website, online services (Booking a seat to Immigration Bureau and BKK Online.
*
5
4
3
2
1
3.3.1 Easiness and uncomplicatedly to access.
3.3.2 Updated, clear, proper and complete information.
3.3.3 The information meets reader’s needs and be benefits.
3.3.4 Connection to related information.
5
4
3
2
1
3.3.1 Easiness and uncomplicatedly to access.
3.3.2 Updated, clear, proper and complete information.
3.3.3 The information meets reader’s needs and be benefits.
3.3.4 Connection to related information.
Part 4. Suggestions / comments for further improvement
Your answer
Thank you very much.
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