We understand that plans can change, and we want to make it easy for you to cancel your party if necessary. If you need to cancel your party, please notify us as soon as possible.
If you cancel your party due to weather conditions at least 24 hours in advance of your scheduled party time, we will offer you the opportunity to reschedule your party for a later date. We will work with you to find a date that is convenient for you and your guests, and there will be no additional rescheduling fee. If you choose not to reschedule, we will issue a full refund.
If the pool cancels your party due to weather conditions, we will issue a full refund.
If you cancel your party for any reason with 48 hours notice of your scheduled party time, we will issue a full refund.
If you cancel your party for any reason with less than 48 hours notice in advance of your scheduled party time, we will issue a refund minus a $100 cancellation fee.
We appreciate your understanding of this policy and encourage you to contact us with any questions or concerns you may have. We look forward to working with you to make your party a success, rain or shine!