CMDS Mediation Feedback Form
Your feedback is very important as it will tell us what we are doing well, but also, and most importantly, where we need to improve. We also use your feedback to gather our clients’ views about the mediation process and may use it, anonymously, for testimonials. If you require a Word document format, please request this by sending an email to info@cmds.org.uk.
Your details
This section helps us to verify you for feedback quality assurance.
Are you the party in dispute or the party's representative?
What is your name?
This remains confidential
Your answer
About the mediation and mediator
1. What is the name of your mediator?
Your answer
2. What date(s) was the mediation?
Your answer
3a. Please tell us how you felt about our administrative process and appointment arrangements
Your answer
3b. Did you feel comfortable on the day?
Basically, were you happy with things like the mediation room/venue, breaks, and refreshments?
Your answer
4. Did you find the pre-mediation information and contact with the mediator useful and sufficient?
This includes the Agreement to Mediate that you signed and information about our fees
Your answer
5. At the beginning of the mediation, did you feel that the mediator was prepared?
6. At the end of the mediation, did you feel that the mediator understood your dispute and position?
7. During the mediation, did you feel that your views were heard by the other side and the mediator, well enough?
8. Was the mediator in control of the mediation and the emotions in the room?
9. Overall, how satisfied were you with the mediator?
10. What impressed you about this mediator?
Essentially, how would you describe this mediator to someone else if you were asked to recommend him or her
Your answer
11. Would you recommend this mediator to someone else?
12. Would you recommend mediation to someone else in dispute?
13. If you answered 'No' in question 11, please tell us why
Your answer
14. What do you think we should do to improve our service?
Please feel free to offer any suggestion, it may well prove to be the best improvement to our service
Your answer
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