High Ping & Connection Issue Reports
Guide to finding the information requested
1. Character name: Head over to the character selection screen in-game.

2. IPv4 address: Use whatismyipaddress.com to check.

3. Internet service provider: This info is available on whatismyipaddress.com as well.

4. Location: This is the country you are currently geographically based in.

5. Operating system: Are you using a version of Windows, MacOS or Linux?

6. The results of "tracert loginserver.live.albion.zone" in the command prompt: To perform a traceroute, please have a look at the following instructions.

* Windows: Use the search window, type "command prompt" and click on the Command Prompt result. Type "tracert loginserver.live.albion.zone" into the Command Prompt and press Enter.

* MacOS: Open up Terminal, which is located under Applications > Utilities > Terminal. Type "tracert loginserver.live.albion.zone" into the Terminal and press Enter.

* Linux: Open a Terminal window. Type "tracert loginserver.live.albion.zone" into the Terminal and press Enter.

Note: Please run the traceroute when the lag issue is happening and wait until it says "traceroute complete" before sending the results.
1. Character name
2. IPv4 address (you can use whatismyipaddress.com to check) *
3. Internet service provider
4. Location
5. Operating system
6. The results of "tracert loginserver.live.albion.zone" in the command prompt *
Note: Please run the traceroute when the lag issue is happening and wait until it says "traceroute complete" before sending the results.
User Consent Agreement
By clicking "Submit", I agree that Sandbox Interactive GmbH can share this report form with its datacenter provider G‑Core Labs S.A. in order to try and resolve the reported connection problems.
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