Secret Shopper Survey
Name *
Your answer
What day did you visit Fruitive? *
MM
/
DD
/
YYYY
What location did you visit? *
What time of day did you visit Fruitive? *
Time
:
Cleanliness / Atmosphere
Please rate the overall cleanliness / atmosphere during your visit today:
Poor
Excellent
Was the trash empty?
Were floors clean and free from debris and spills?
Was the bathroom clean, well-stocked, and maintained?
Were the paper goods stocked? Water pitcher filled?
Customer Service / Employee Behavior
Did employees keep strict + professional dress/health code? (Wearing hats, hair completely pulled back, gloves while handling food, no dangling jewelry...)
If answered "no", what dress/health codes were being violated?
Your answer
Please rate the overall customer service & employee behavior during your visit today:
Poor
Excellent
Were you acknowledged by a team member within 30 seconds of entering the store?
Were you greeted? Did team member smile?
Your answer
Were any team members rude or discourteous?
Your answer
Did anyone go above and beyond on their service?
Your answer
Were your questions answered? Was the menu explained?
Your answer
Product Quality
Please rate the product quality during your visit today:
Poor
Excellent
Which menu items did you try during your visit?
Your answer
If you had a liquid meal, was it thoroughly blended? What was the consistency of your liquid meal?
Your answer
If you had a hot menu item, was it thoroughly heated at a good temperature?
Your answer
How was the presentation of the menu items that you ordered?
Your answer
Additional Comments
Your answer
Speed of Service
Please rate the speed of service during your visit today:
Poor
Excellent
How many customers were waiting for food in front of you?
Your answer
How long did it take to receive your food after you ordered?
Your answer
Overall
Please rate your overall experience at Fruitive during your visit today:
Were you happy with what you ordered?
Was every item you wanted to purchase available?
Your answer
What are the top 3 things that were done very well during your visit?
Your answer
What are the top 3 things that can be improved upon?
Your answer
Are there any additional overall comments or observations?
Your answer
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