Cruise Payment Request
Please use this form to request assistance if your payment has failed when attempted through your account at We will work these as fast as we can. Expect a call from Costco Travel within 24 - 48 hours.

**For your safety, please do not submit any credit card information through this form**

Please note, requests other than those submitted for assistance with making a credit card payment on your reservation cannot be processed through this form.

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Email *
Member Number *
Member name: *
Costco Booking number (Starts with a C) *
Final payment date
Preferred phone number
Preferred time frame for us to call you (We will do our best to try and reach out during this time frame, it is not guaranteed)
Payment amount: *
What error was received when attempting this online at
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