VOLCANO eCigs Wholesale RMA Submission Form
Use this form to submit RMA requests.
At this time we have discontinued sending out replacement products for defective products that are returned. Moving forward we will only be offering store credit or a refund to the card that was used to purchase the products.
If for some reason a request is needed for multiple RMA's that have been sent back but have not been submitted for replacement, please combine the totals and submit only one request.
If multiple requests are submitted, the duplicates will be deleted and the request with the most items will be sent.
If you are returning defective disposable devices (Puff bar, Ryse Bar, ETC) please submit an RMA form and contact your sales rep for further instructions.
The warranty will be considered void if the product has been tampered with in any way, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse.
Some heating elements with longer than normal 510 connections will cause device connection loss.
Please use the recommended IMR 18650's or to avoid random errors. Most devices require a High-Drain IMR battery for proper function. Underpowered batteries will cause shutoffs and other random issues.
Please send returns to:
ATTN : Jason
330 Sand Island Access Road
Honolulu, HI 96819