Return/Repair Authorization Form
This form must be filled out in full before shipping your tool back to AE Tools. See specifics at the bottom for shipping instructions.
First Name *
Your answer
Last Name *
Your answer
Company Name *
Your answer
Street Address *
Your answer
City *
Your answer
State / Province
Zip Code *
(Or post Code)
Your answer
Phone Number *
Your answer
Email Address *
Your answer
Company where item(s) was purcahsed *
Your answer
Which Tool is this in reference to? *
Your answer
Tool Serial Number *
Your answer
Is this a Repair or Return? *
Tool Issues? *
In as much detail as possible, describe the issues you are having with the tool
Your answer
Is the tool totally nonfunctional? *
Communication Issues? *
Is the issue a laptop to tool, or tool to vehicle communication issue?
When does the problem occur? *
If the issue is tool to vehicle communication, is it occurring on all vehicles, or just certain vehicles? If certain vehicles, please list which vehicles
Your answer
Is this problem occuring on CAN or non-CAN vehicles? *
Please list everything you are shipping back *
e.g. Tech II, CANdi Module, Cables, etc.
Your answer
Repair/Return Authorization Number
Once your order is reviewed, an RA Number will be assigned and emailed back to you within 24 hours. Please don't ship any tools until you have received confirmation.
Shipping Instructions
1) All returns must include the item in original packaging (if available), and manufacturer documentation (manuals, warranty cards, registration information, etc.).
2) All repairs must include all cables with the tool so we can fully troubleshoot the issues (no tool carrying case required).
3) There will be a minimum evaluation charge of $100 which will be applied towards the repair costs.
4) Ship all merchandise to:

AE Tools
Attn: Repair Department
1601 E Park St
Olathe, KS 66061

AE Tools reserves the right to review all orders at which point we may accept or decline any order for any reason, regardless of any confirmation receipt sent by the customer. When returning products we strongly recommend the use of a carrier that can track packages and calculate correct postage, as we do not accept any returned packages with postage due. AE Tools is not responsible for any damages incurred during shipping to the repair center. You also assume responsibly for insuring the returned item. AE Tools retains ownership of all products until payment is received.
Call 913-856-6678 if you have questions.

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