Report a Video Playback Issue

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We apologize for any inconvenience you may be experiencing in trying to access our service video. Please use the form below to submit your information so that we can help you resolve the issue.

Name

Please provide your email address so that we can contact you with a solution to the issue you're experiencing.

Product *

Please select the product you are currently using from the options below:

uView Player

uView Explorer

uView Extension (Chrome, Firefox or Edge)

Version *

Please enter the build or version number of the application you are currently using, which can typically be found in the 'About' section of the app's settings. (e.g., 7.4.0.0)

Do you have uView Player for Windows installed on your computer?
*

NOTE: uView Extension requires the presence of uView Player for Windows to function properly.

Yes, I have uView Player for Windows installed.

No, I don't have uView Player for Windows installed.

Please confirm whether you are using the latest version of the application.
To check, visit our website: https://www.idruf.com and verify if your version matches the latest version listed there.
*

Yes, I am using the latest version.

No, I am not using the latest version.

Video Link *

Link to the video you're having trouble with.

Comments *

Any additional information about the issue you're experiencing

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