MAF Customer Feedback Survey

Dear Valued Partner,

This survey is to provide MAF with your honest feedback in order to improve its flight service. We value your insight and thoughts about ways in which we can effectively serve you better and more efficiently. Our aim is to provide a safe, reliable, and efficient flight service for humanitarian organizations requiring travel to isolated and remote areas. It is our privilege to help facilitate the work of your organization and want your input on how we are doing.

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    Flight Booking Experience

    Ability to contact MAF to book a flight
    Helpfulness and quick response of the contact agent
    Timeliness and clarity of flight information through email and/or telephone
    Ability to find the MAF office
    Easiness in obtaining flight information through the MAF website
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    Flight Experience

    Friendliness of the ground staff and flight crew
    Punctuality of aircraft departure as scheduled
    Professionalism of the ground staff and flight crew 
    Reliability and dependability of flight service
    Ability to connect with MAF staff at the domestic terminal
    Do you find the flight comfortable?
    Do you feel safe during flight?
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    Flight Expenses

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    Destinations

    Do you use the southern shuttle service?
    Do you use the charter flight service?
    Do you utilize the medivac flight service
    Does MAF fly to all of your project destinations
    Would you take advantage of a shuttle flight to northern Bangladesh
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    Thank you for taking your valuable time to fill in this survey. Your feedback is important to us. We look forward to improving our flight service and adapting to the changing needs of your organization -- the MAF Team