Customer Service Agent for WebinarNinja
Customer Service Agent

Location: Remote (home-based)

A FULL TIME POSITION- 40 hours a week - Incl. WEEKENDS / LATE / NIGHT SHIFT - EDT Time

Customer Service Agent
Location: Remote

A FULL TIME POSITION- 40 hours a week - Incl. WEEKENDS / LATE / NIGHT SHIFT - EDT Time

Are you detail oriented, dedicated and hard working?
Are you willing to learn new things, and share your knowledge?
Do you love being part of a team, and always have a positive attitude?

Does this sound like you? Great keep reading!

Are you tech-savvy?
Do you have at least 4 years customer support experience?
Do you have experience working remotely?
Do you have excellent written communications skills?
Do you have trouble-shooting and problem solving skills?
Are you a fast learner?
Do you have a positive and friendly attitude.
Are you willing to work any shift, including all weekends?

Still sound like you? Please keep reading!

WebinarNinja is the fastest growing webinar software company and we are looking for amazing team members to join our growing support team.

As a Support Ninja you are the face of WebinarNinja. You make the customer experience exceptional. We communicate with our users through support tickets and chats. We even hop on a webinar with our customers to test out issues if needed!

Job Details:
*We pay monthly
*We pay bonuses & salary increases based on performance

What we are looking for:

YOU MUST BE a dedicated, hard working person who is willing to learn new things and learn our system. You must be willing to follow instructions from other team members. Must be a team player and a have positive attitude. You must be committed to this position for the long term.

You must have attention to detail.

Job Benefits:

Work in one of the most popular and fastest growing online businesses. Grow with our team and gain new skills. We will provide you with any software needed to do your job as well as free training throughout. An annual bonus and increase in salary after 3 months of work, based on performance, is included. Paid holidays & sick leave is also included.

You will play an important role in our business and join a dedicated team of enthusiastic members. Your complete dedication and focus is needed. We are looking to hire for the long-term.

HOW TO APPLY

Complete the following steps:

Step 1: Visit https://webinarninja.com/ and http://help.webinarninja.com and review these sites

Step 2: Complete the application below, you can get all the answers by studying the site in full. These are example support tickets. Please answer in FULL as though you were the agent responding to these email tickets.

Step 3: Link your resume / CV in the application and submit.

You will be contacted for an interview if you pass these first steps. You will be interviewed by the co-founders of the company.

Best of luck! 😃

Name *
First and last name
Your answer
Email *
Your answer
What's your Skype ID? *
Your answer
In which town/city will you be working from? *
Your answer
Is there a day of the week you can't work? *
Your answer
Is there a time of day you can't work? *
Your answer
Have you worked remotely before? Tell us about it. *
Your answer
Describe your home-office set-up. *
Your answer
What is the internet speed you have available to you for remote working? *
Your answer
What previous experience have you had that is related to this job and our company? *
Your answer
How will this experience help you excel in this position? *
Your answer
TASK 1: Hi, I want to buy webinar ninja, but I am not tech savvy at all. Can you help me install WebinarNinja on my computer? Please get back to me soon. Thanks, Nancy *
Your answer
TASK 2: Hello, can I show a PowerPoint Presentation during my webinar? Does your software allow me to do that? Thank you! John *
Your answer
TASK 3: Help! I'm getting a big error when I start my webinar. Can I speak to someone on the phone? Please HELP me!! Margo *
Your answer
TASK 4: Hey there, I've looked at your pricing page and I'm not sure what the difference is really. Can you break it down for me? Pete *
Your answer
TASK 5: Hi, Can I invite a co-host to be on the webinar with me? Can they be on camera and mic? How do I do this? Thanks for your help! Josie *
Your answer
TASK 6: I'm so frustrated, I've had so many problems with your software. I want my money back! Sal *
Your answer
TASK 7: I want to try WebinarNinja but I do not want to add in my credit card. How can I do this? Janeen *
Your answer
Provide TWO references (Name, Company, Contact) *
Your answer
Submit your cover letter or resume: Provide link to doc here: *
Your answer
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