2020 Marin Access Rider Survey

Use the form below to provide your feedback about Marin Access. Complete and submit your survey by March 1, 2021 to be entered to win $100 in ride credit to use on Marin Access services (Paratransit fares, Dial-A-Ride fares, and Catch-A-Ride base fares).

To complete this survey in another language, use your mouse to right click the page and select the language you would like to complete the survey in. For assistance, contact the Travel Navigators at (415) 454-0902.

Marin Access ID (this can be found on the back of the paper survey mailed to you OR by contacting the Travel Navigators at (415) 454-0902). *

1. Please rate Marin Access Paratransit (operated by Whistlestop) on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

On Time Performance

Cleanliness / Condition of Vehicle

Driver Courtesy

Ease of Trip Scheduling

Overall Experience

2. Please rate Catch-A-Ride on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Cost of Trips

Driver Courtesy

Ease of Trip Scheduling

Overall Experience

3. Please rate Connect on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Ease of Trip Scheduling

Service Area & Service Hours

Driver Courtesy

Overall Experience

4. Please rate the STAR/TRIP Volunteer Driver Programs on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Ease of Reimbursement

Ease of Finding a Volunteer Driver

Overall Experience

5. Please rate Marin Access Travel Training on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Explaining my Travel Options

Overall Experience

6. Please rate the Low Income Fare Assistance Program on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Ease of Using LIFA Credit

Ease of Checking LIFA Balance

Overall Experience

7. Please rate the Travel Navigators on each of the following: *

Excellent

Good

Average

Poor

Very Poor

I do not use this service

Explaining my Travel Options

Ease of Enrollment for Marin Access

Referral to Other Programs

Overall Experience

8. Do you ever ride the regular fixed route bus like Marin Transit or Golden Gate Transit? *

3 or more days per week

1 or 2 days a week

1 to 4 times per month

Less than once a month

Never

9. If you never ride the bus, would any of these improvements make you more likely to ride the bus? Check all that apply. *

More accessible path to the bus stop

More convenient schedules or destinations

Real time arrival information at the bus stop

Safer / more comfortable ride on board the bus

Safer / more comfortable place to wait for the bus

Help understanding how the bus system works

I am unable to ride the bus under any conditions

N/A

Required

10. What other transportation options do you use aside from Marin Access services? *

I drive myself

A friend or family member drives me

Taxi, Uber, or Lyft

Transportation offered by residential facility

Transportation program offered by non-profit

Other:

Required

11. How would you travel if Marin Access were not available? Select only one. *

I would not make the trip

Walk

Electric Wheelchair / Scooter

Bus

Taxi

Uber / Lyft

I drive myself

SMART train

Friend / family member

Ambulance

Transportation offered by residential facility

Other:

12. Do you avoid traveling or using Marin Access due to any of the following? Check all that apply. *

Rush hour / heavy traffic

After dark / nighttime

Rain or inclement weather

Trip requires highway driving

Health concerns

Safety concerns

N/A

Required

13. What language do you speak at home? *

14. Race / Ethnicity *

African American / Black

American Indian or Alaska Native

Asian

Latino/a or Hispanic

Native Hawaiian or Pacific Islander

Middle Eastern / North African

White

Other:

15. What category best describes your annual household income? *

Less than $10,000

$10,000 to $24,999

$25,000 to $34,999

$35,000 to $49,999

$50,000 to $74,999

$75,000 to $99,999

$100,000 to $149,999

$150,000 to $199,999

$200,000 and above

16. What category best describes your housing situation?

Single

Couple

Owner without mortgage

Owner with mortgage

Renter

17. Are you a registered Medi-Cal participant? *

Yes

I'm not sure

18. Do you own and use any of the following? Check all that apply. *

Cell Phone

Smart Phone

Tablet or Laptop / Desktop Computer

None

Required

19. In the past three months, have you missed or delayed a medical appointment because of lack of transportation? *

Yes

20. Have you avoided using Marin Access or limited your travel due to concerns about the Coronavirus? *

Yes, I only use Marin Access for essential trips

Yes, I no longer feel comfortable using Marin Access

21. If you answered yes above, what needs to happen for you to feel safer using Marin Access? *

Ensure vehicles are sanitized

Require Personal Protective Equipment for drivers

Physical distancing is observed on vehicles

Provide hand sanitizer

Limit riders on each vehicle

Require face coverings

Vaccine is developed

Significant decrease in cases

Widespread testing available

Required

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