2020 Marin Access Rider Survey
Use the form below to provide your feedback about Marin Access. Complete and submit your survey by March 1, 2021 to be entered to win $100 in ride credit to use on Marin Access services (Paratransit fares, Dial-A-Ride fares, and Catch-A-Ride base fares).

To complete this survey in another language, use your mouse to right click the page and select the language you would like to complete the survey in. For assistance, contact the Travel Navigators at (415) 454-0902.
Marin Access ID (this can be found on the back of the paper survey mailed to you OR by contacting the Travel Navigators at (415) 454-0902). *
1. Please rate Marin Access Paratransit (operated by Whistlestop) on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
On Time Performance
Cleanliness / Condition of Vehicle
Driver Courtesy
Ease of Trip Scheduling
Overall Experience
2. Please rate Catch-A-Ride on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Cost of Trips
Driver Courtesy
Ease of Trip Scheduling
Overall Experience
3. Please rate Connect on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Ease of Trip Scheduling
Service Area & Service Hours
Driver Courtesy
Overall Experience
4. Please rate the STAR/TRIP Volunteer Driver Programs on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Ease of Reimbursement
Ease of Finding a Volunteer Driver
Overall Experience
5. Please rate Marin Access Travel Training on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Explaining my Travel Options
Overall Experience
6. Please rate the Low Income Fare Assistance Program on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Ease of Using LIFA Credit
Ease of Checking LIFA Balance
Overall Experience
7. Please rate the Travel Navigators on each of the following: *
Excellent
Good
Average
Poor
Very Poor
I do not use this service
Explaining my Travel Options
Ease of Enrollment for Marin Access
Referral to Other Programs
Overall Experience
8. Do you ever ride the regular fixed route bus like Marin Transit or Golden Gate Transit? *
9. If you never ride the bus, would any of these improvements make you more likely to ride the bus? Check all that apply. *
Required
10. What other transportation options do you use aside from Marin Access services? *
Required
11. How would you travel if Marin Access were not available? Select only one. *
12. Do you avoid traveling or using Marin Access due to any of the following? Check all that apply. *
Required
13. What language do you speak at home? *
14. Race / Ethnicity *
15. What category best describes your annual household income? *
16. What category best describes your housing situation?
Single
Couple
Owner without mortgage
Owner with mortgage
Renter
17. Are you a registered Medi-Cal participant? *
18. Do you own and use any of the following? Check all that apply. *
Required
19. In the past three months, have you missed or delayed a medical appointment because of lack of transportation? *
20. Have you avoided using Marin Access or limited your travel due to concerns about the Coronavirus? *
21. If you answered yes above, what needs to happen for you to feel safer using Marin Access? *
Required
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