We require proof of purchase (receipt or picture of product).
Product availability will differ depending on country of origin.
eBay is not an authorized re-seller of JO® and/or DONA by JO®. Sales handled on this site will be subject to the return policy of the original seller. This information is posted at the time of purchase.
On Amazon, the only authorized Sellers are Amazon itself and System JO®. Sales by any other seller are not covered by this policy.