Samsung SSD Failure Report
This form is intended to help gather user experiences with Samsung 980 Pro SSDs failing after the firmware update which is supposed to mitigate such failures. Please include any details you are comfortable sharing, and let us know if it is okay for us to share the information you provide anonymously with our contacts at Samsung.
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What model and capacity of Samsung drive do you have? *
What firmware version was it on before you updated?
What firmware version did you update to?
Did the drive fail after the update? *
Approximately how long after the firmware update did the failure occur?
Please describe the failure symptoms.
Is there anything else you would like to share about your experience?
Can we share your experience anonymously with representatives at Samsung? *
If you are open to us following up with you, should we have additional questions, please share your email address (this will NOT be used for any other purpose and is completely optional).
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