2017 Customer Service Survey
Gender
Male
Female
Gender
Please indicate your age range
13-18
19-29
30-39
40-49
50-59
60-69
70+
Age
How many people in your household hold a Mishawaka-Penn-Harris Public Library card?
Which location do you visit most?
Mishawaka
Bittersweet
Harris
Digital Patron
None
Location
What services and collections do you regularly use? (check all that apply)
Required
What type of materials do you use? (check all that apply)
Required
How would you rate the following library services on a scale of 1 to 5 with 5 being excellent?
1
2
3
4
5
N/A
Customer Service
Collections (Books, Movies, CDs, etc.)
Programs (Classes, storytimes, etc.)
Online Services (Hoopla, Overdrive, Databases)
Inter Library Loan
Computers
Wireless Internet Access
Hours of Operation
Meeting Rooms
How would you rate the overall library?
The library offers many programs throughout the year. Please select Yes or No to the following statements.
Yes
No
N/A
The library offers programs that meet my needs
It is easy to register for library programs
There are a wide variety of programs offered at the library
Programs are well organized and presented
I have attended a library sponsored program off-site (not on library premises)
I would like the library to offer more programs in the following areas (check all that apply)
Please list below any ideas you have for specific programming you'd like to see the library offer
Your answer
What days/times would you like to see the library offer more programming?
Your answer
Please rate our facilities on a scale of 1 to 5 with 1 as poor and 5 as excellent.
1
2
3
4
5
N/A
Welcoming and Inviting
Clean
Good Interior Lighting
Conveinent Parking
Good Outdoor Lighting
Safe and Secure
What words would you use to describe our community?
Your answer
What are your aspirations for our community?
Your answer
What is the largest need in our community?
Your answer
What do you see as the biggest strength of our community?
Your answer
What are some potential challenges to reaching our community goals?
Your answer
How can the challenges facing our community be addressed?
Your answer
Please add any additional comments that will help the library meet your needs
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Additional Terms