Any saddles returned directly to Advisors instead of SMART Saddles office will be subject to our standard £50 shipping charge to cover return costs. This will be deducted from your deposit. Any loss or damage is the responsibility of the user and repairs or refurbishment will be charged for. All items should be dry and clean, free of any hair or dirt before returning. All refurbishment work will be charged at our current rates (minimum £30 / hr. plus materials).
A £30 cleaning charge will be made unless all items are returned dry, clean, and free of any hair or dirt. If you have specifically ordered any new accessories, please note that they are non-returnable if used.
Rental Refunds
When you return the rental equipment, SMART Saddles will refund the balance owed to you from the deposit paid. Refunds will only be made after a full quality control inspection. The test ride fee paid to your SMART Advisor is not refundable. NB - Please allow up to 14 days from receipt of your returned goods refund to be processed.
Sales Warranty
All new and ex-demo stock carries a full twelve-month warranty. Ex-demo stock may be discounted due to minor cosmetic defects, which are reflected in the price. Sale items are reduced price clearance stock and carry a maximum of three months warranty. The warranty is non-transferable and only applies to the person named on the sales invoice. It is the responsibility of the buyer to satisfy themselves of the condition, price and warranty terms of their purchase.
Post purchase policy
It is expected that you will have regular fitting reviews from your SMART Advisor. Please contact your SMART Advisor or SMART Saddles in the first instance, at any time you have questions or concerns regarding the SMART saddle or equipment used to fit and they will be happy to talk through your specific circumstances. If your concerns remain following the initial discussion, it is essential (where location allows) you arrange a review visit as soon as possible with your SMART Advisor to accurately assess the saddle fit in order to:
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Identify any issues with regards to the fit and/or suitability of the saddle.
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Ensure the ancillary equipment used is suitable and not impacting the performance or fit negatively.
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Make any necessary adjustments to the saddle fit that are required to achieve optimal performance.
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Observe the horses’ performance in the saddle.
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You may find it useful to record photographs of how the saddle is fitted and share these with your Advisor as they may be able to offer advice by phone or email in the interim. SMART Advisors are trained in the principles of how the SMART saddles fit and function, which differs from a treed saddle, so it may be impossible for an alternative professional or practitioner to assess and give accurate advice. Your SMART Advisor will be happy to work in conjunction with your Vet /Physiotherapist or other practitioner through periods of significant changes or rehabilitation and it is essential to involve all parties in any changes to saddle fit to avoid potential fitting issues arising.
Except under warranty terms, no returns may be made after the cancellation period without previous written consent from SMART Saddles. In special, agreed circumstances, purchased saddles that have been used and therefore show normal wear and tear may, at our discretion, be returned under our standard rental return terms, i.e. you will be refunded less the number of weeks you have had your saddle, minus any test ride fee, shipping charges and discounts providing the saddle is in good condition. Such goods must be returned at the buyer’s risk and expense. SMART Saddles reserves the right to charge a 25% return and restocking fee. The saddle remains the property of SMART Saddles Ltd. (SS) until paid for in full. SS reserves the right to recall the saddle at any time.
Disclaimer
It is the user’s responsibility to ensure all items are suitable and appropriate for their horse and their activity. No insurance, warranty or guarantee is included in the rental terms. Riding can be a dangerous activity and neither TSS Ltd nor any of its employees or agents accepts any liability should any of its products be involved in any accidents or any cases of either horse or rider or any third party being damaged or injured.
Privacy Policy
Emails:
If you provide us with your email address we may send you emails, either in reply to specific enquiries or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services. We use MailChimp to manage our marketing lists and send bulk email. Therefore, some personal information may be shared with them for marketing purposes. You can read their privacy policy on their website:
https://mailchimp.com/legal/privacy/Online payments:
Stripe - We use Stripe to process payments. By using a third party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase. You can learn more about Stripe and their approach to privacy:
https://stripe.com/gb/privacyThings you can do
You have legal control over your personal data, and so you may at any time:
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get a copy of any personal data we hold about you
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have any incorrect, inaccurate or incomplete data corrected
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ask that personal data be erased when it's no longer needed
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ask that your data is not used for marketing purposes
Notice of right to cancel
You have the right to cancel this contract within 14 days without giving any reason; unless the items are made to your specification or clearly personalised, where you then have no right to cancel this contract. Where applicable our fitting service is subject to a consultation fee and mileage allowance which is not refundable as it is a cost incurred for services rendered at the time of our visit.
The cancellation period will expire after 14 days from the day after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in the case of multiple goods, the last good.
We will inform you of the delivery date. Where a new saddle is being ordered we may have to contact the saddle manufacturer before agreeing a delivery date.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The buyer has a right to cancel the contract by delivering or sending (including by email) a Cancellation Notice to SMART Saddles at any time within the period of 14 calendar days starting with the day of completing a signed Sales & Rental Contract.
Notice is considered to be given as soon as a Cancellation Notice is sent. Please obtain a receipt and send all mail by recorded delivery for your own records.
You can complete the Cancellation Notice form (
https://bit.ly/2By1G0c), then return any unwanted goods with proof of purchase by post to:
SMART Saddles
Unit 1 High Grounds Road
High Grounds Industrial Estate
Rhodesia
Worksop
S80 3AT
