SMART Saddles Sales & Rentals: Terms & Conditions (UK)
Important Fitting Advice
We strongly recommend that you have an initial test ride with a Solution Saddles Approved Advisor where possible to ensure the correct selection of saddle model, size and appropriate accessories for the achievement of optimum saddle performance. Our Home Consultancy Service is available for routine checks or if you would like help with fitting to different horses or riders. In the same way that you would schedule routine checks from a saddler for a traditional saddle, we strongly recommend that you have regular reviews. There is always help and advice on hand so please contact your Approved Advisor in the first instance of any saddle fitting queries or concerns as, having seen you and your horse, conducted an assessment and fitting they are in the best position to provide you with ongoing support. We recommend that when a horse is first introduced to a SMART saddle, you take things slowly, particularly with a horse that has had a change in the way of going. The horse may be using different muscles in a different way and will require conditioning with short repetitions, building up gradually, to avoid fatigue or strain.
We aim to send items to customers immediately after the order has been processed and payment confirmed. In the exception where the item is not in stock, please allow up to 30 days for delivery of accessories and up to 6 weeks for saddles. You will be advised of extended lead times during busy periods before payment is taken. We can organise all accessories, packaging and delivery for you. Saddles shipped within the UK are subject to our standard charge of £40. You will be quoted for shipping to areas out-with inland UK. All shipping charges are non-refundable.
Rental Terms and conditions
Saddles are available on a rental service, allowing you to test them over as long a period as you wish at home, and experiment in different situations. Expert help is available by phone at any time to assist and guide you during your trial or you can arrange a fitting review visit within this time if required. Saddle and accessories supplied for rental are either discounted used items from our demonstration stock in good condition, or if no demo stock is available, new items. All rental equipment is available for purchase and you may buy the items that you have been testing - or you may decide to order new items customised to your own personal preferences. The rental agreement requires a security deposit of £500. The rental rate is £75 per week or part thereof. If you decide to buy, you will receive the first 2 weeks of your rental free of charge. There is no limit to how long you may keep the saddle, but you will be required to renew the rental agreement after the first month, and thereafter, pay monthly rental in advance. Please use the rental equipment with care and return all goods in the condition you received them.
N.B. Please do not attach breastgirths to long girth straps as this can cause damage. Any saddles returned showing damage as a result of incorrectly fitting a breastgirth will be subject to girth billet replacement charges (up to £80). All of our saddles are fitted with knee d-rings for the purpose of fitting SMART X-over breastgirths, which are also available for rental. Please ask for details.
Returning Rental saddles
The safe return of all equipment is your responsibility and should be arranged via a guaranteed delivery for your own security. All equipment should be returned in the same condition in which it arrived at your premises. When returning the equipment please ensure that it is clean, in good condition and suitably packaged to avoid damage in transit. We can arrange collection for you at our standard rate, or alternatively, it can be sent via Post Office Special Delivery, (which is a next day, signature required, insured service with a tracking number). All saddles and equipment must be returned directly to Solution Saddles The Old Barns, Firbeck House, Steetley, Worksop, Derbyshire S80 3DZ. Any saddles returned directly to Advisors instead of Solution Saddles office will be subject to our standard £40 shipping charge to cover return costs. This will be deducted from your deposit. Any loss or damage is the responsibility of the user and repairs or refurbishment will be charged for. All items should be dry and clean, free of any hair or dirt before returning. All refurbishment work will be charged at our current rates (minimum £30 / hr. plus materials). A £30 cleaning charge will be made unless all items are returned dry, clean, and free of any hair or dirt. If you have specifically ordered any new accessories, please note that they are non-returnable if used.
When you return the rental equipment, Solution Saddles will refund the balance owed to you from the deposit paid. Refunds will only be made after a full quality control inspection. The test ride fee paid to your Approved Advisor is not refundable. NB - Please allow up to 14 days from receipt of your returned goods refund to be processed.
All new and ex-demo stock carries a full twelve-month warranty. Ex-demo stock may be discounted due to minor cosmetic defects, which are reflected in the price. Sale items are reduced price clearance stock and carry a maximum of three months warranty. The warranty is non-transferable and only applies to the person named on the sales invoice. It is the responsibility of the buyer to satisfy themselves of the condition, price and warranty terms of their purchase.
Post purchase policy
It is expected that you will have regular fitting reviews from your Approved Advisor. Please contact your Approved Advisor or Solution Saddles in the first instance, at any time you have questions or concerns regarding the SMART saddle or equipment used to fit and they will be happy to talk through your specific circumstances. If your concerns remain following the initial discussion, it is essential (where location allows) you arrange a review visit as soon as possible with your Approved Advisor to accurately assess the saddle fit in order to:
• Identify any issues with regards to the fit and/or suitability of the saddle.
• Ensure the ancillary equipment used is suitable and not impacting the performance or fit negatively.
• Make any necessary adjustments to the saddle fit that are required to achieve optimal performance.
• Observe the horses’ performance in the saddle.
You may find it useful to record photographs of how the saddle is fitted and share these with your Advisor as they may be able to offer advice by phone or email in the interim. Approved Advisors are trained in the principles of how the SMART saddles fit and function, which differs from a treed saddle, so it may be impossible for an alternative professional or practitioner to assess and give accurate advice. Your Approved Advisor will be happy to work in conjunction with your Vet /Physiotherapist or other practitioner through periods of significant changes or rehabilitation and it is essential to involve all parties in any changes to saddle fit to avoid potential fitting issues arising.
Except under warranty terms, no returns may be made after the cancellation period without previous written consent from Solution Saddles. In special, agreed circumstances, purchased saddles that have been used and therefore show normal wear and tear may, at our discretion, be returned under our standard rental return terms, i.e. you will be refunded for the number of weeks you have had your saddle, minus any test ride fee, shipping charges and discounts providing the saddle is in good condition. Such goods must be returned at the buyer’s risk and expense. Solution Saddles reserves the right to charge a 25% return and restocking fee. The saddle remains the property of Total Saddle Solutions Ltd. (TSS) until paid for in full. TSS reserves the right to recall the saddle at any time.
It is the user’s responsibility to ensure all items are suitable and appropriate for their horse and their activity. No insurance, warranty or guarantee is included in the rental terms. Riding can be a dangerous activity and neither TSS Ltd nor any of its employees or agents accepts any liability should any of its products be involved in any accidents or any cases of either horse or rider or any third party being damaged or injured.
Stripe - We use Stripe to process payments. By using a third party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase. You can learn more about Stripe and their approach to privacy:
Things you can do
You have legal control over your personal data, and so you may at any time:
• get a copy of any personal data we hold about you
• have any incorrect, inaccurate or incomplete data corrected
• ask that personal data be erased when it's no longer needed
• ask that your data is not used for marketing purposes
Notice of right to cancel
You have the right to cancel this contract within 14 days without giving any reason; unless the items are made to your specification or clearly personalised, where you then have no right to cancel this contract. Where applicable our fitting service is subject to a consultation fee and mileage allowance which is not refundable as it is a cost incurred for services rendered at the time of our visit.
The cancellation period will expire after 14 days from the day after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in the case of multiple goods, the last good.
We will inform you of the delivery date. Where a new saddle is being ordered we may have to contact the saddle manufacturer before agreeing a delivery date.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The buyer has a right to cancel the contract by delivering or sending (including by email) a Cancellation Notice to Solution Saddles at any time within the period of 14 calendar days starting with the day of completing a signed Sales & Rental Contract.
Notice is considered to be given as soon as a Cancellation Notice is sent. Please obtain a receipt and send all mail by recorded delivery for your own records.
You can complete the Cancellation Notice form (
), then return any unwanted goods with proof of purchase by post to:
Solution Saddles, The Old Barns, Firbeck House, Steetley, Worksop, Derbyshire S80 3DZ or email to:
Sign in to Google
to save your progress.
Never submit passwords through Google Forms.
This form was created inside of Solution Saddles.