Client Feedback Survey Jan 2025
Suggestions and feedback help us continue to grow as an organization, strengthen our culture, and adjust for the current needs of our clients.

Current members who complete the draw will be entered into a draw to win a $100 account credit.

Thanks in advance!  We appreciate you!

DRAW DEADLINE = Feb 15, 2025
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Email *
FIRST OFF >> THANK YOU
We truly appreciate your feedback and efforts to help us grow and achieve success.  To imagine just back in 2015, it was just our owner and her young chidren, hunting for a warehouse space, renting a school gymnasium, with just a handful of participants.
TC has grown 20 + staff/volunteers, and over 400 members, learned so much along the way, and keep learning every day. We adapt daily to consider the needs of our staff, customers, families, community and more!
Our owner always has plans up her sleeve!  Whether its facility upgrades or better systems, the whole team here works tirelessly to create a wonderful environment for your family!
Stay tuned for what's to come!🙏🏼
We thank YOU for what you have done to contribute to our organization and hope that you feel our sincere gratitude for you.  
THANK YOU!
First and last name (must match iClassPro Account to get into the Draw!) *
Are you ok with one of our support staff following up with you about this survey?new may need to clarify, or find out more about your responses! *
Required
Is someone in your family currently enrolled? *
Required
What program(s) do/did you have children registered for? *
Required
Head / Lead Coach(es) are knowledgeable and well-trained *
Junior coaches are helpful and are gaining experience *
Staff are helpful *
Are there any incidents or considerations (positive or negative) that you would like us to know about. This could be praising a special staff member or volunteer, or letting us know of something that happened that requires attention/correction. *
Facility meets the needs of the program *
there are enough classes offered *
I like the new assessment tool and report card system *
My child enjoys the programs they take *
My Child's favourite coach and why *
my child is learning / growing in their program *
I know how to enhance learning for my child through additional experiences, class options, private lessons etc *
registration and payment processes are clear *
Are you aware of the subsidized funding available to you? (Jumpstart, kidsport, A4k) *
Are you aware of our youth Career Education and Leadership Skills (CELS) program? (Junior coaches program) *
Check all below events/programs that you would like us to add *
Required
Member News on the Website *
Communication about calendar changes and updates are clear and I know where to find information *
Which do you follow on instagram? (If not, pls do now!) *
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What's more important to you ? *
What barriers have you found in continuing or taking more programs with us? *
What kind of EVENTS, CAMPS, WORKSHOPS do you think would be a great addition to our programs? *
What kind of CLASSES/PROGRAMS do you think would be a great addition to our programs? *
Why did you join TC/WC? *
Will you continue with TC/WC programs in the future? *
What do we do really well? *
What can we do better? *
Based on your experience at tumble city, how likely are you to recommend to a friend? *
We appreciate your feedback, but even more so your suggestions.  What are your ideas to improve on the various above topics?  Any other ideas?  Please share them :-) *
Anything else you want us to know?
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